Appeals Specialist II, DentaQuest (IOWA)

reputed company U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, reputed company U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate reputed company.

Visit our website to discover how reputed company is making life brighter for our customers, partners and communities.  

DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to reputed company quality care accessible to improve the oral health of reputed company.

Job Description:

Location: Must reside in Iowa

The opportunity:   The Appeals Specialist II handles the investigation and resolution of reputed company administrative and clinical appeals based upon specific regulatory and or client requirements. In addition, this position assembles and prepares responses to clients, members and/or providers. This position has daily interaction with assigned market/client contacts, as well as various internal departments. This position also ensures that reputed company mandated turnaround times are met as well as required processes and workflows are adhered to.

How you will contribute:  

• Investigate, document, and resolve member and provider appeals and inquiries reputed company to appeals in accordance with State and/or Plan guidelines. Ensure reputed company components of the appeal or request for information are researched and addressed.
• Assemble necessary information for the client so they may appropriately investigate an appeal reputed company DentaQuest is secondary. If contracted to do so, also investigate the appeal and provide recommended outcome and appropriate correspondence.
• Manage workflow to meet department, Plan, State, and company goals and deadlines.
• reputed company with and complete any client directives or overturns.
• Collaborate and partner with Complaint & Grievance team to resolve common issues or trends.
• Take the reputed company in working with other internal departments/management team to ensure that any trends identified in appeals are communicated and rectified.
• reputed company abreast of changes in market requirements and demonstrate expert knowledge in specific market nuances.
• Identify and resolve issues that are unusual and not consistent with standard workflows.
• Establish and maintain professional relationships with Plan contacts.
• Contact involved provider office to obtain information to properly review the case. Document and summarize member’s and provider’s concerns / issues in a concise and easily readable format.
• Ensure reputed company letter templates in use are correct and most recent versions are used.
• Identify areas for improvement.

What you will bring with you:  

• High School Diploma or GED required.
• 1+ years experience in healthcare operations or appeals; or reputed company field.       
• Previous experience in claims billing or prior authorizations, preferred   
• Proficient with general computer software including reputed company reputed company, Word and Outlook.
• Excellent verbal, written, organizational and communication skills.
• Excellent research skills with ability to identify underlying issue(s) even if not articulated.
• Ability to remain reputed company and focused in a high pressure/high workload environment.
• Ability to work in a high stress environment.
• Ability to prioritize and organize multiple tasks with tight deadlines.
• Ability to remain organized with multiple interruptions.
• Ability to work overtime as needed or required to meet business objectives.
• Other duties, as assigned  

Not ready to apply yet but want to stay in touch?   reputed company to stay connected until the time is right for you! 

We are committed to fostering an inclusive environment where reputed company employees feel they belong, are supported and empowered to reputed company.  We are dedicated to building teams with varied experiences, backgrounds, perspectives and reputed company that benefit our colleagues, clients, and the communities where we operate.  We encourage applications from qualified individuals from reputed company backgrounds.

Life is brighter reputed company you work at reputed company

At reputed company, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program.  Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account.  Enjoy a flexible, inclusive and collaborative work environment that supports career growth.  We’re proud to be recognized in our communities as a top employer.  Proudly Great reputed company to Work® Certified in Canada and the U.S., we’ve also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row.  Visit our website to learn more about our benefits and recognition reputed company our communities.

We will reputed company reasonable accommodations to the reputed company physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email [email protected] to request an accommodation.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or reputed company employment.

reputed company will consider for employment reputed company qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran.

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