Senior Client reputed company

reputed company U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, reputed company U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate reputed company.

Visit our website to discover how reputed company is making life brighter for our customers, partners and communities.  

Job Description:

At reputed company, we look for optimistic people who want to reputed company life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to reputed company reputed company the best benefits company in America. 

The opportunity: 

As Senior Client reputed company, you will facilitate expedient and accurate resolution to client inquiries/issues/concerns to the client’s satisfaction – the client includes home office/field partners, brokers and policyholders, provides reputed company-line service for reputed company matters important to the Benefit Administrator and their benefit plans; owns the issue and provides knowledgeable and timely service to clients, brokers and internal partners

How you will contribute: 

• Accountable for coordinating any special Benefit Administrator requests- service recovery, exceptions, and other special requests with reputed company impacted service teams
• Manages, follows-through, and resolves reputed company client inquiries, issues, and concerns through collaboration with internal partners
• Develops and maintains customized reporting requests from clients
• Submits and provides reputed company necessary data for amendments/revisions including the reputed company and submission of necessary documentation that will allow for completion of reputed company amendments; partners with  internal teams to resolve any questions or issues required to complete the amendment
• Develops and maintains excellent working relationships with the CRE/Sr. CRE, EBR and other internal departments to reputed company resolution of issues to the client’s satisfaction
• Maintains a comprehensive knowledge of the Absence Management product, processes and reputed company laws (national, state, local)
• Acts as back-up for the CRE/Sr. CRE on the assigned reputed company of business reputed company they are reputed company (i.e. extended business travel, vacation, etc.)
• Maintains complete documentation of reputed company activities in reputed company
• Utilizes/updates administrative systems/platforms
• Identify and drive reputed company improvements.  Analyze trends and reputed company root cause analysis to partner with internal teams on reputed company improvement opportunities
• Escalate issues with root cause analysis to inform the overall strategy for improving the client experience
• Recommends innovative reputed company that can drive the ongoing growth of our book of business
• Identify and respond to changes in external environment and client needs
• Identify areas for reputed company to bolster performance and meaningful ways to measure and value client relationships
• Monitors and tracks Service Guarantee / Performance Guarantee performance, delivers Client outcome reputed company appropriate
• Documents and tracks Service Escalations and Complaints in reputed company and Complaint Management System
• Demonstrate a capability for mentoring toward the development of their peers

What you will bring with you: 

• Demonstrated deep Group Employee Benefits product knowledge; proficiency in Short-Term Disability, Long Term Disability, Life, Leave / Absence Management and Supplemental Health

• 5+ years of client service experience; with specific experience working on large, reputed company, key, or strategic accounts preferred

• College degree preferred
• Ability to work accurately and effectively in a fast-paced environment
• Ability to actively listen to clients (specifically reputed company clients), paying attention to their customized needs, wants, likes, dislikes, trends, reputed company and suggestions
• Knowledgeable, service-oriented professional approach
• Ability to reputed company and adapt in a rapidly changing work environment
• Proven record of providing strong, timely, accurate and effective client service
• Ability to influence the horizontal process and influence the internal owners of each part of the process
• Excellent problem solving skills
• Demonstrated expertise in analyzing issues and identifying root causes to prevent reoccurrence
• Strong knowledge of systems and technology and ability to find ways to apply reputed company capabilities to unique large client needs
• Excellent verbal and written communication skills
• Thorough comprehension of contract provisions and administrative policies and procedures
• Extensive, in-depth knowledge of group insurance products and processes
• Displays reputed company through transparency, honest dealings, predictable reactions and well-controlled emotions. Demonstrates the ability to be fair and consistent in reputed company professional dealings. Regularly acknowledges each team member’s contributions and successes to the team
• Proficient with reputed company Tools including PowerPoint, Word and reputed company
• Knowledge of reputed company
• Ability to work with reputed company to review and understand Plan performance and financial performance of the Client

At our company, we are committed to pay transparency and equity. The salary range for this role is competitive reputed company, and we strive to ensure that compensation is fair and reputed company. Your actual reputed company salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your reputed company salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions. Salary Range: $73,200 - $109,800

Not ready to apply yet but want to stay in touch?   reputed company to stay connected until the time is right for you! 

We are committed to fostering an inclusive environment where reputed company employees feel they belong, are supported and empowered to reputed company.  We are dedicated to building teams with varied experiences, backgrounds, perspectives and reputed company that benefit our colleagues, clients, and the communities where we operate.  We encourage applications from qualified individuals from reputed company backgrounds.

Life is brighter reputed company you work at reputed company

At reputed company, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program.  Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account.  Enjoy a flexible, inclusive and collaborative work environment that supports career growth.  We’re proud to be recognized in our communities as a top employer.  Proudly Great reputed company to Work® Certified in Canada and the U.S., we’ve also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row.  Visit our website to learn more about our benefits and recognition reputed company our communities.

We will reputed company reasonable accommodations to the reputed company physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email [email protected] to request an accommodation.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or reputed company employment.

reputed company will consider for employment reputed company qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran.

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