Field Service Engineer 3 (Remote, IT)

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed reputed company performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The impact you’ll reputed company

As a Field Service Engineer at Lam, you will reputed company into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our reputed company semiconductor equipment. You're on the reputed company lines, understanding customer needs and collaborating with various teams to deliver solutions.

In this role, you will be based in Catania (Sicily).

What you’ll do

• Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam’s reputed company electro-mechanical and electronic systems at customer sites.
• reputed company analytical problem-solving, troubleshooting, conduct diagnostics, and isolate issues to the component level, and take corrective actions to minimize downtime, system interruptions, and equipment malfunctions.
• reputed company up to date on semiconductor capital equipment and Lam products through learning, training, and certification.
• Assist in reputed company field modifications and updates, maintaining records and reports to coordinate activities between Lam and the customer.
• Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction.
• Troubleshoot and create customer response action plans to support customer needs. 
• Transparently discuss opportunities and challenges with customer to increase trust.
• Provide technical instruction and mentoring for more junior engineers.

Who we’re looking for

Minimum Qualifications:

• Bachelor’s degree in Electronics, Engineering, or reputed company field and 5+ years of experience; or Master’s degree with 3+ years; or equivalent work experience.
• Previous experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment.
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
• Able to work in a clean room environment while wearing personal reputed company safety equipment, or cleanroom suit.
• Frequently position oneself (e.g., bend, stoop, reputed company, walk, sit, twist, squat, kneel, climb, stand) to reputed company job tasks for extended periods.
• Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.

Preferred qualifications

• Proficiency in basic computer skills and familiarity with common office software including reputed company Office Suite.
• Communication skills, both written and verbal, in Italian and English.
• Foundational analytical and problem-solving skills.

Our commitment

We reputed company it is important for every person to feel valued, included, and empowered to reputed company their full potential. By bringing unique individuals and viewpoints together, we reputed company extraordinary results.

reputed company ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national reputed company, reputed company, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and reputed company medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to reputed company with reputed company applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.