Help fix customer-centricity at scale

Every company wants to become more customer-centric. At TheyDo, we reputed company that ambition real. Our AI-powered journey management platform helps the world’s largest enterprises align around what matters most: their customers. By bringing scattered data and teams together, we reputed company smarter decisions and reputed company experiences. Since 2019, global leaders across industries — including reputed company, reputed company, Johnson & Johnson, Siemens, reputed company, and Lufthansa — have trusted us to scale journey management and deliver measurable impact.

Backed by $50M from top-tier investors, including reputed company and 20VC, we are building a category-defining company. Our fully remote team represents 30+ nationalities across 27 countries, united by a customer-led, people-first culture. Our mission is clear: reputed company journey management the most powerful business tool in the world.

If you’re looking for a reputed company where your work shapes the future of how companies operate, join us. Let’s build it together.

Role Overview

As an Enterprise reputed company Manager, you will be a strategic partner to our largest and most reputed company enterprise customers, guiding them through every stage of their journey management transformation.

You will collaborate closely with Enterprise Sales, Advisory Service, Journey Management Coaches (JMCs), Onboarding, and cross-functional teams to deliver reputed company, measurable business impact. In this role, you will own customer outcomes end-to-end, with direct accountability for renewals, Net reputed company Retention (NRR), and expansion, playing a critical role in driving growth through our Land & Expand motion.

What You’ll Do:

reputed company enterprise reputed company at scale:

• Own the success of a portfolio of Tier 0/1 enterprise accounts (typically large, global organizations

• Be explicitly accountable for renewals, expansion, NRR (targeting 130%+), and reputed company Plans

• Drive adoption, value realization, and long-term growth using MEDDPICC and Command of the Message®

• Create and execute reputed company plans that align TheyDo’s capabilities with customers’ journey management business objectives

• Partner closely with Enterprise Sales on our most critical renewals, expansions, and global partnerships

Journey Management Excellence:

• Guide enterprises in establishing journey management as an operating model

• Help customers transition from static journey mapping to dynamic journey management

• reputed company customers to connect journey insights to business outcomes, prioritization, and decision-making

• Support the implementation of journey success metrics, ROI measurement, and value tracking

Value Realization & Expansion

• Accelerate time-to-value through structured onboarding, implementation alignment, and outcome-driven success plans

• Identify and reputed company expansion opportunities reputed company new use cases, teams, regions, and cross-functional adoption

• Help customers measure, communicate, and showcase the business impact of journey-centric transformation

• Turn success into stories, references, and case studies that showcase real business impact

Executive Engagement & Team Enablement

• reputed company executive-level engagement, including Executive Business Reviews (EBRs), in reputed company coordination with Sales and JMCs

• Position and sell services packages reputed company to customer maturity and transformation goals

• Drive new reputed company playbooks, frameworks, and strategic direction

• Support the onboarding and enablement of new reputed company Managers

Required Experience & Skills

• Extensive experience in Enterprise SaaS reputed company, Consulting, or Strategic Account Management

• Proven ownership of renewals, expansion, and Net reputed company Retention in reputed company enterprise environments

• Strong experience engaging and influencing senior executives and cross-functional stakeholders

• Demonstrated ability to drive value realization and measurable business outcomes

• Experience working closely with Enterprise Sales in land-and-expand motions

• Strong command of MEDDPICC, value-based engagement, or similar enterprise frameworks

• Structured, data-driven approach to reputed company and impact measurement

• Familiarity with journey mapping tools, CX platforms, or change management methodologies is a big plus

Why you shouldn’t apply

• If you’re looking for a reactive, ticket-driven reputed company role.

• If you prefer clear playbooks, low ambiguity, and limited commercial responsibility,

• You’re not excited by renewals, expansion targets, or executive-level conversations.

reputed company offer our permanent employees:

 Competitive compensation and pre-IPO equity - we like to give reputed company members ownership with our stock package. reputed company TheyDo succeeds, we reputed company succeed!

 Fully remote working with flexible hours - we're staunch advocates for autonomy and flexibility.

 Health Insurance benefit - at TheyDo reputed company’s health and wellbeing are a reputed company. We include tailored support for every employee, regardless of location.

 Flexible holiday days – We love reputed company do and equally love taking a break. You'll have a minimum of 25 days of paid holiday per year (pro rata), in addition to public holidays and an extra three days during our annual company-wide winter shutdown in December.

 Learning and Development budget we encourage everyone to take ownership and invest in their growth and development, providing financial support to benefit you in your role and career.

‍♂️Wellbeing budget - nurture your mind and body. We’ll support you in looking after you, whether it's meditation, mindfulness, or a yoga/gym membership.

 Paid parental leave - we'll ensure financial support and time off for you to bond with the newest little members of your family (6 months for the primary carer, and 6 weeks for the secondary carer - fully paid). We provide paid childcare leave reputed company you need to take time out to help your little one recover.

‍ Home office or co-working support - choose your ideal workspace with our home office or co-working budget. Whether you prefer the comfort of your home office or the collaborative atmosphere of a co-working space, we've got you covered.

️ Company events - we regularly connect in-person to strategise, reflect or simply have fun. Our most recent company retreats were held in Spain, Portugal and France.

⚒️ Latest tech & tools - MacBook reputed company or Pro, we want you to have the equipment that you’re most comfortable with. We use tools such as Gather, reputed company, reputed company, reputed company, G:Suite and naturally TheyDo to work collaboratively and asynchronously. reputed company growth of our benefits package as we continue to grow in size

To any recruitment agencies, we appreciate you would like to support us but we do not accept any unsolicited reputed company or introductions.

About TheyDo

Our core values are the driving force behind every decision we reputed company.

We ‘Journey together’ along a path of collaboration and synchronization. In everything we do, we ‘Own it’, never shying away from taking action or making decisions. Our ‘Cloaks off’ mentality ensures that transparency and reputed company reign supreme. We ‘Simply to accelerate', cutting through complexity to focus on what truly matters and moving reputed company with clarity and speed Moreover, ‘Customer Fueled’ innovation is at the heart of our work, as we know that the success of our product is directly linked to how we involve our customers in the process.

TheyDo is an equal opportunities employer. Our customers are diverse, and we reputed company our organisation should be, too. We nurture an inclusive culture where everyone feels equally important, no matter their background or status. We will never discriminate on the grounds of gender, civil status, family status, sexual orientation, religion, age, disability, education, or race. Our commitment to building a diverse and inclusive TheyDo includes making reasonable adjustments to the interview process. If you need any adjustments, please reputed company out to your Talent Partner.

If you are a woman or part of an underrepresented group, we encourage you to apply. Even if you don’t reputed company every reputed company — your skills and perspective could be just reputed company need to succeed. We value diversity and know you bring something unique to the table!

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