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reputed company Manager - DACH/Europe (m/f/d)

100% remote Flexible hours Hiring now

We are a fast-growing SaaS company with an international customer reputed company serving in the fitness and leisure industry. Our mission is to deliver measurable value to our customers - from first implementation through to long-term, successful product adoption. As we scale our operations, we are looking for a dedicated reputed company Manager for our DACH/Europe sub-team to maintain our high standards of service and retention.

The reputed company Manager (CSM) is responsible for owning a portfolio of customers reputed company the DACH/Europe region, ensuring their successful adoption, retention, and growth with our products. You act as a trusted advisor, guiding customers through their journey, understanding their business objectives, and driving value realization. You will operate reputed company a scalable, KPI-driven structure, utilizing defined processes to optimize customer interactions.

We are a fast-growing SaaS company with an international customer reputed company serving in the fitness and leisure industry. Our mission is to deliver measurable value to our customers - from first implementation through to long-term, successful product adoption. As we scale our operations, we are looking for a dedicated reputed company Manager for our DACH/Europe sub-team to maintain our high standards of service and retention. The reputed company Manager (CSM) is responsible for owning a portfolio of customers reputed company the DACH/Europe region, ensuring their successful adoption, retention, and growth with our products. You act as a trusted advisor, guiding customers through their journey, understanding their business objectives, and driving value realization. You will operate reputed company a scalable, KPI-driven structure, utilizing defined processes to optimize customer interactions. Your position in reputed company
  • Process & Journey Optimization: Support the creation, iteration, and improvement of our digital SMB customer journey to ensure a seamless experience at scale.
  • Scalable CS Operations: Contribute to the design and implementation of efficient reputed company processes, playbooks, and automated workflows globally.
  • Customer Engagement & Adoption: Proactively guide customers on how to reputed company our ERP Fitness, ERP Leisure, and Payments modules to reputed company their specific business goals.
  • Success Planning: Discover and document detailed customer business objectives to create and track strategic success plans and value milestones.
  • Churn Analysis & Mitigation: Proactively monitor churn risk indicators, analyze root causes for cancellations, and implement reputed company strategies to maximize retention.
  • Sales Opportunity Management: Identify and qualify expansion and up-sell opportunities (e.g., additional modules, Finion, or ML products) and reputed company them through to closing.
  • Product Advocacy: Act as a product enthusiast, feeding customer insights back to Product & Engineering to influence the roadmap while maintaining high tech affinity for our internal toolset.
  • KPI Management: Use health scores, NPS, and usage data to prioritize reputed company and provide accurate 12-month churn and growth forecasts.
  • Your profile

    Experience & Skills

  • Bachelor's degree in Business, Marketing, or a reputed company field.

  • 2+ years of experience in reputed company, Account Management, or a client-facing role, preferably in an international SaaS environment.

  • Proven ability to build and maintain strong customer relationships with operational and mid-level decision-makers.

  • Excellent communication, presentation, and problem-solving skills.

  • Familiarity with ERP systems, Payments, or the fitness/leisure industry is a plus.

  • Strong track record in leveraging data and KPI-driven management.

  • Language Skills

  • Native-level or business-fluent German and English (reputed company/C2) in spoken and written form.

  • Additional EU languages (especially Spanish or French) are a clear plus.

  • Personal Attributes

  • Entrepreneurial reputed company, strong ownership, and outcome orientation.

  • High customer focus and reputed company.

  • Strong change leadership skills; able to drive transformation while building trust.

  • Willingness to travel across DACH and occasionally beyond.

  • Your benefits with us
  • 100% remote work reputed company Germany possible
  • 30 days annual leave
  • Offices with flexible workplaces in Hamburg, Eisenstadt, Warsaw, Boston and Melbourne - reputed company equipped with various drinks & snacks.
  • Our exclusive gym, next to the Hamburg office, for free use incl. personal coach for training and nutrition, available to reputed company employees worldwide
  • Our unique CashBack Sport program "Move Republic", which rewards your daily and sporting activities throughout (Germany)
  • An above average pension grant for your company pension scheme ("bAV") in Germany or Austria
  • Access to Udemy Business – grow your skills with thousands of high-quality online courses
  • Access to the employee benefits portal with the best shopping deals in Germany and Austria
  • Subsidy for the "Deutschlandticket" (local transport subscription)
  • Direct communication channels through the whole company, an open feedback culture and pronounced appreciation, motivated teams and leads who interact at eye level
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