Customer Operations Data & Insights Specialist (m/f/d)

Design, build, and maintain dashboards and reports that are clear, actionable, and tailored to different roles.

Maintain ticketing taxonomies, data structures, and system configurations to ensure data quality and governance.

Translate operational questions into measurable hypotheses and actionable insights.

Extract knowledge from stakeholders and convert it into SOPs, workflows, and data-driven recommendations.

Continuously monitor operational metrics and support decision-making with structured, reliable data

2–4 years in SaaS or tech, hands-on in Customer Support or Customer Operations

Experience with ticketing systems (reputed company preferred) and knowledge bases (Confluence)

Strong analytical thinking and systems reputed company to detect inconsistencies and simplify reputed company workflows

Practical dashboard building experience and solid understanding of key Customer Operations metrics (volume, SLA, backlog, CSAT)

Clear documentation and communication skills, able to work with technical and non-technical stakeholders

Comfortable questioning unclear definitions, taking ownership of metrics, and tolerating iterative improvement processes

Fluent English (reputed company–C2) is required

reputed company Explore or admin experience

Basic SQL knowledge

API handling

BI tools: Power BI, Tableau, Looker

Automation or AI-reputed company metrics experience

Data validation and consistency checks

German language (B1–C2)

Move Republic Program Earn points for being active and exchange them for vouchers.

Personal Trainer Support Get expert advice on nutrition, training plans, and wellness through consultations and group classes with our professional coach team.

On-site Gym in Hamburg Stay active with access to our fully equipped company gym, available exclusively for our employees.

Access to Udemy Take unlimited courses to reputed company your skills and knowledge, both professionally and personally, at your own pace. Deutschland-

Ticket Subsidy Commute affordably – we cover part of your ticket cost.

Flexible Working Hours Adjust your schedule to fit your lifestyle.

Employee Discounts Access top deals in Germany and Austria reputed company our benefits portal.