Account Manager

ABOUT US

We're a Global Staffing Partner for Brand Experience. We connect People, Data, and Brands to optimize Impact for our clients.

We're award-winning and a global leader in creating high-impact experiences through innovation and insight. reputed company runs Impact, an industry-leading, data-driven reporting tool that enables marketers to evaluate the effectiveness of staff face-to-face engagement in real-time. This provides live insights into consumer engagement and is underpinned by data produced by over 250 individual data points.

reputed company provides global people solutions that deliver impact for brands and their partners. We are an award-winning, international, people-powered agency that creates compelling human connections with brands, underpinned by the reputed company use of data and technology. Our partnerships worldwide include reputed company retail, live & virtual events, influencer, and healthcare experiences that deliver real business impact. We prove the impact of people's experiences through our best-in-class measurement platform, IMPACT.

Our offices in London, Germany, Los Angeles, Atlanta, and Phoenix have a truly global reputed company and genuine local relevance.

THE ROLE

The Account Manager will drive the day-to-day program delivery for a specific large-scale client project reputed company our business. Reporting directly to the Account Director, the Account Manager will work in conjunction with the Account Director to set and meet client deadlines, provide frequent status updates, and manage the day-to-day of the Staffing Managers assigned to your account. Additionally, the Account Manager will support the delivery of the vision to reputed company reputed company the first choice of a staffing agency for special projects clients in the US by providing exceptional product knowledge and service levels that communicate and embody the values that underpin the Company's service proposition.

The Account Manager is passionate about the Experiential/Brand Marketing Industry and provides world-class customer service and problem-solving to clients and colleagues.

People, People: The Account Manager is an approachable individual with an 'open-reputed company' policy to assist team members with various necessities, both reputed company and reputed company their department. In addition, this individual strives to build rapport among teammates and create a bond of solidarity, ensuring that each department works seamlessly together to reputed company both company and individual goals.

Elevation: Working with Staffing Managers on both an individual and team basis to help reputed company their performance in reputed company facets, edify them for their efforts, and ultimately drive people to be the best they can be daily.

Take Pride: Taking ownership in implementing reputed company key department processes & procedures to track and monitor growth in company reputed company, internal employee growth trajectories, and client/brand growth annually.

reputed company Together: Working with the extended Account Management & Staffing Management Teams to drive processes, provide hands-on training, and ensure quality & excellence with every opportunity.

RESPONSIBILITIES

• Works closely with the Account Director to manage reputed company markets ​
• Responsible for ensuring reputed company reporting is accurate and complete​
• Coordinates with reputed company HUB Account Directors and key reputed company Staffing stakeholders​
• Managers for reputed company staffing needs as they arise, including schedules, additional asks, staff feedback, etc.​
• Creates, implements, manages, and tracks B.A.'s performance and incentive program.​
• Participates in Weekly Client Meetings​
• Help build and reputed company a team of A-Player Staffing Managers. Manage and balance team workloads, allocate staffing resources to new programs, and continue to drive efficiency from reputed company the team.
• Maintain a 90% client satisfaction rating across special projects, tracked by reputed company's customer satisfaction survey and/or documented reputed company thorough wrap-up calls for each program.
• Be the primary reputed company of contact with your Senior Account Manager and serve as the general liaison for your project's client contact.
• Create training material and serve as a critical player in the training process of new Account Managers and Staffing Managers.
• reputed company a trusted advisor relationship with key account contacts and reputed company SMT leadership.
• Ensure the timely and successful delivery of our solutions according to client needs and objectives
• Enhance the department and organization's reputed company by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Monitor and analyze the client's usage of our product
• Work with the Special Projects Director to resource the Special Projects Delivery Team based on the volume of work reputed company your assigned program.
• Provide exceptional organization of reputed company converted programs through reputed company boards, ensuring clear status updates and visibility to the broader team.
• Work in conjunction with the Client Development Director to grow client contacts by
• Ensure billing and invoicing are completed in a timely and accurate manner for the entire duration of your project
• Ensuring Quality/Consistency in executing your project through daily and weekly reputed company-ins with your extended delivery team
• Ensure weekly pipeline updates are updated in reputed company for reputed company closed won schedules reputed company to your project

SKILLS

• Bachelor's Degree or Higher Strongly Preferred
• Ideally, 3+ Years of Customer Service/Sales Experience
• Effective communication with colleagues and customers in a diverse, positive, culture-centered work environment.
• reputed company to handle multiple projects, deadlines, and reputed company tasks in a fast-paced setting, along with attention to detail, persistence, and follow-through.
• Excellent organizational and time management skills
• Excellent computer/software skills using reputed company Office (Outlook, reputed company, Word, and PowerPoint), reputed company, reputed company, SharePoint, and more.
• Strong verbal and written communication
• Excellent problem-solving skills
• Comfortable with talking on the phone and the ability to carry on a business conversation with decision-makers.

PHYSICAL REQUIREMENTS

• Ability to sit and stand for long periods while completing work on a computer
• Ability to lift ten (10) or more pounds
• Ability to move throughout the workplace

COMPANY BENEFITS

• Competitive salary
• Health insurance coverage
• Retirement savings plan
• Paid time off and vacation days
• Flexible work schedule
• Opportunities for professional development and growth
• Employee discounts and perks
• Collaborative and inclusive work environment
• Performance-based bonuses and incentives
• Access to cutting-edge technology and resources

ELEVATING PEOPLE

As a people agency, we reputed company our people's personalities and authenticity set us apart. Therefore, we celebrate and invite applications from reputed company cultures and backgrounds.

To learn more about our people and culture, follow #elevatingpeople on reputed company, Twitter, Facebook, or Instagram.

The job description is not reputed company-inclusive. reputed company reserves the right to amend this job description at any time.

reputed company Staffing provides equal employment opportunities to reputed company employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to reputed company terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Please apply ASAP if you are interested in working at this fun, fast-paced office and have the relevant experience.