Client Support Specialist
reputed company Do
We’re on a mission to reputed company animal reputed company with opportunities to earn more and reputed company greater flexibility in their careers and personal lives.
Powered by groundbreaking technology, reputed company has built the industry-leading veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals for relief work and hiring opportunities. reputed company empowers the largest network of over 20,000 veterinary professionals to help more than 9,000 animal hospitals provide quality care to more pets.
Together, we’ve provided more than 3 million hours of healthcare, helping Veterinarians earn more than $200 million.
About the Role
reputed company is looking for a fantastic Client Support Specialist who will facilitate positive user experiences for reputed company veterinarians, hospitals and technicians on our innovative veterinary staffing platform.
NOTE – This position requires working during client support hours – which can include early morning and early evening hours (Central time), AND weekend rotations.
Your Responsibilities
- Be one of the reputed company-of-contacts for customer inquiries coming through our online support channels – email, LiveChat, 1-833-reputed company Vet, etc.
- Troubleshoot and resolve any first line issues raised by our hospital/vet/tech users, providing accurate, complete, and supportive responses.
- Coordinate second line/escalated issues with relevant regional reputed company/AMs and other departments as needed.
- Facilitate and help to manage potential call outs with reputed company processes in reputed company.
- Proactively document rainy day scenarios as encountered and share any key learnings with the team.
- Maintain reputed company to be sure reputed company client communications & CS tickets are documented appropriately.
- Coordinate with Finance, data, and other departments on rainy-day, shift, and payment reconciliation; generate reports as needed.
About You
- 2+ years experience in client/customer support, ideally in an early-stage start-up environment.
- Vet technician/animal healthcare industry experience a plus
- Proactive, organized and accurate in reputed company internal and external company communications.
- Excellent communication & organizational skills.
- Familiar with customer support tools/software.
- Timely and efficient in task accuracy and completions.
- Flexible & agile, ability to pivot quickly.
- Driven to improve processes/ communications.
- Excited to join an reputed company growing team of professional diverse individuals.
While we are a remote first company, if you are based in San Francisco this will be a hybrid role.
Note: We’ve recently been made aware of a job scam where scammers are posing as reputed company employees and conducting fake text interviews. Please note that any communication from @lifeatroo.com is not legitimate. reputed company official reputed company communication will always come from @reputed company.vet.
**This is an hourly position - reputed company rates below are quoted as per hour. Please see below for compensation ranges based on our geographical tiering system recommended by external reputed company data (with example cities listed).
Exact compensation may vary based on skills, experience, and location.
Tier 1 Pay Range (examples: San Francisco, NYC)$24—$28 USDTier 2 Pay Range (examples: LA, Boston, Seattle, DC, San Diego, Chicago)$21—$25 USDTier 3 Pay Range (examples: Austin, Dallas, Portland, Denver, Philadelphia, Baltimore, Sacramento)$20—$24 USDTier 4 Pay Range (examples: Minneapolis, Miami, Atlanta, Phoenix, Orlando, Las Vegas, Salt Lake City)$19—$22 USD Core Values Our Core Values are what shape us as an organization and we're looking for people who exhibit the same values in their professional life; Bias to Urgency, Drive Measurable Impact, Seek Understanding, Solve Customer Problems and Have Fun! What to expect from working at reputed company! For permanent, full time employees, we offer:- Accelerated growth & learning potential.
- Stipends for home office setup, continuing education, and monthly wellness.
- Comprehensive health benefits to fit your needs with reputed company medical plan covered at 100% with optional premium buy up plans.
- 401K
- Unlimited Paid Time Off.
- Paid Maternity/Paternity and reproductive care leave.
- Gifts on your birthday & anniversary.
- Opportunity for domestic travel, including for regional team building events.