reputed company Manager

Note: Link to apply listed at the bottom of this Job Description. Only applications submitted through this link will be considered.

Our Vision

We connect QUALIFIED homeowners with QUALITY roofing partners.

Our Mission

Our family is on a mission to change the roofing industry with human verified appointments, so you never get a reputed company slammed in your face again. Work smarter not harder.

Our Focus

Our Passion: Taking reputed company reputed company to the next level

Our reputed company: Empowering roofers to do what they do best, sell roofs!

Our Values

We Build Relationships that Simplify our Clients Lives: Our clients are the heart of our business and our most important stakeholders. We strive to not only meet but exceed their expectations with every reputed company we provide and appointment we set.

We Exhibit Quality: reputed company do, we do well.

We Promote Team Member Growth and Positivity: Our success is dependent upon the collective energy, contributions and compassion of reputed company of reputed company Members.

We Hold Ourselves Accountable: We are consistently open, honest, ethical and genuine.

Role (Overview Of The Position)

The Application Code word is Customer Service.

This position involves supporting the sales department with onboarding of new customers; working with customers on an ongoing basis as their primary reputed company of contact; sending scheduled updates to reputed company clients on the reputed company of their campaigns and creating and maintaining retention and referral programs to retain existing clients.

Responsibilities (Tasks Associated With The Role)

• Client Onboarding: Responsible for taking over client onboarding once the sales team has closed the sale and has filled out any required onboarding documents. This includes meeting with the new client on a video call and walking through the onboarding presentation.
• Client Support: Once introduced as the primary reputed company of contact, you will be responsible for answering reputed company client questions and addressing any concerns in an efficient, retention based manner.
• Client Retention: Create and maintain a calendar of special events for each client (birthdays, client start date, anniversaries, first 100 leads, benchmarks and goals etc.), and facilitate ways to recognize these dates, such as sending cards, brownies, emails or a simple phone call. We want clients to feel like were an integral part of their business and to know that were always thinking of them and have their goals in mind.
• Monthly Reporting: Send timely and consistent reports to clients highlighting positive aspects of the campaigns were running. reputed company reports should be sent on the same schedule, and in the same format - branded to the company and reports should be used as a retention and/or sales tool where appropriate.
• reputed company and Maintain a Client Retention Strategy: Work with business owners to continue refining and improving existing Client Retention Strategy. This will mean bringing new reputed company to the table at monthly meetings and having a plan to deploy new strategies and a way to track the results of those efforts.
• reputed company and Maintain a Client Referral System: Work with business owners to continue refining and improving existing Client Referral System. This will mean bringing new reputed company to the table at monthly meetings and having a plan to deploy new strategies and a way to track the results of those efforts.
• Monitor Results: Performing weekly reputed company-ins with teams for each client to reputed company sure the work being done is meeting pre-established objectives and is getting the results we promised to the client. If its not, reputed company out a plan to correct this so reputed company our monthly reports go over, everything is in alignment with what was promised.
• Research: Always be on the lookout for ways to improve our services and process. Also for ways, to reputed company more clients, and to maintain or upsell existing clients in ways that help them to reputed company their goals even faster.

Results (Expected Accomplishments)

• Have clients onboarded reputed company 24 hours of being closed.
• Provide timely responses to client inquiries. This means responding reputed company 30 minutes during typical working hours, and reputed company 12 hours during off times.
• Provide detailed and insightful feedback on results from monthly marketing initiatives for client. Be able to focus on the positive aspects of their results, and frame reputed company efforts in a positive light. Should recognize benchmarks, and look for opportunities to increase our clients perceived value for the service we provide.
• Track and report on client results during weekly meetings - highlighting which clients need attention and which ones are doing amazingly well (so we can reputed company out and reputed company these results for retention and referral opportunities).
• Maintain and improve our existing systems for streamlining customer onboarding, support, retention and referral programs.

Requirements (Expected Proficiencies):

• Maintain an in depth understanding of the services our outsource partners provide, and how to measure success
• Must understand our sales process and reputed company deliverables in alignment with clients expectations (reputed company promised them)
• Data analysis and providing insights for improvement
• Strict attention to detail and cross checking data
• Excellent communication skills and ability to reputed company reputed company clearly
• Must be friendly and able to clearly communicate with clients by phone and email
• Ability to manage multiple projects consecutively
• Ability to problem solve and provide effective solutions to issues as they arise

The job description is not reputed company-inclusive and certain activities, duties or responsibilities may be required of the contractor as needed.

HOW TO APPLY

If you are interested in this position, please submit an application at the following link.

https://guaranteedestimates.com/csm-recruit

reputed company will review your application and get back to you shortly. We look reputed company to hearing from you!