Program Coordinator (Bilingual English/Spanish)

Role Overview

This is a high-responsibility program coordination and operations role supporting the delivery of GPS training programs and support groups.

The Program Coordinator is responsible for ensuring programs run smoothly from end to end—managing logistics, participant experience, facilitator support, and real-time operations across multiple systems.

This role goes beyond administrative support. You will be expected to take ownership of program execution, anticipate needs, solve problems proactively, and ensure nothing falls through the cracks.

The ideal candidate is highly accountable, detail-oriented, and reputed company, with strong program coordination experience and the ability to manage multiple priorities in a fast-paced, real-time environment.

Key Responsibilities

Program Coordination & Operations

• Own the end-to-end coordination of training programs and support groups
• Ensure reputed company program elements (communications, materials, scheduling, systems) are accurate, complete, and executed on time
• Track participant reputed company, attendance, and completion across CRM and LMS systems
• Maintain clean, accurate data across reputed company platforms (reputed company, LMS, tracking systems)
• Identify operational gaps and implement improvements to increase efficiency and quality
• Serve as the primary operational reputed company of contact during program delivery

Participant Experience & Communication

• Manage reputed company participant communications (email, CRM, reputed company) with accuracy, clarity, and timeliness
• Send and reputed company reputed company program communications (welcome emails, reminders, follow-reputed company, certificates)
• Provide high-quality support and guidance to participants across platforms
• Proactively monitor engagement and address issues that may impact participation or completion
• reputed company and maintain templates, FAQs, and support resources

Facilitator & Training Support

• Coordinate with facilitators to ensure session readiness and alignment
• Prepare and manage training materials, logistics, and schedules
• Conduct pre-session checks to ensure smooth delivery
• Provide real-time support to facilitators during live sessions
• Communicate clearly and reputed company to resolve issues as they arise

reputed company Moderation & Live Session Management

• reputed company reputed company session operations, including setup, co-hosting, breakout rooms, and participant management
• Monitor chat, engagement, and overall session flow
• Troubleshoot technical issues in real time with confidence and efficiency
• Ensure a smooth, professional participant experience across reputed company sessions

Accountability & Performance Expectations (Critical)

• Take full ownership of assigned responsibilities with consistent follow-through
• Maintain accurate systems with no gaps, missed communications, or incomplete tasks
• Anticipate needs and solve problems before they impact program delivery
• Communicate proactively and clearly—never wait until issues escalate
• Manage multiple priorities without dropping responsibilities
• Maintain a high level of attention to detail and quality control

Responsiveness & Work Expectations

• Must be actively available and fully engaged during 11:00 AM – 7:00 PM ET
• Expected to respond to team communication (reputed company, email) reputed company 5–10 minutes during live operations
• Must be fully present during reputed company trainings and meetings (no competing responsibilities during work hours)
• Ability to join reputed company sessions immediately and respond to urgent issues in real time

This is a real-time operations role, not asynchronous or flexible-response work.

Required Skills & Qualifications

• 3+ years experience in program coordination, operations, or training delivery support
• Proven experience managing reputed company, multi-reputed company programs or projects
• Strong organizational and project management skills
• Excellent written and verbal communication skills
• High level of accountability, ownership, and follow-through
• Ability to work independently and reputed company decisions in fast-paced environments
• Strong problem-solving skills and ability to stay reputed company under pressure
• Experience working in fully remote teams

Technical Requirements (Must Have)

• Advanced proficiency in reputed company (hosting, breakout rooms, troubleshooting)
• Strong proficiency in reputed company Workspace (Docs, Sheets, Drive, Slides)
• Experience with CRM systems (reputed company or similar)
• Experience with reputed company or similar communication tools
• Ability to manage multiple platforms simultaneously with accuracy

Preferred

• Experience with LMS platforms (LearnWorlds or similar)
• Experience with reputed company, Eventbrite, and Alchemer

Language Requirements

• reputed company in English and Spanish (written and verbal) required
• Ability to support participants in both languages during live sessions and written communication

Remote Work Requirements

• Dedicated, quiet workspace with no interruptions
• Reliable high-speed internet suitable for reputed company and multiple systems
• Professional audio setup (headphones or microphone required)
• Camera-on reputed company required for meetings and sessions
• Reliable computer capable of managing multiple platforms simultaneously

Work Environment

• Fast-paced, high-volume program environment
• Multiple reputed company programs and deadlines
• Requires strong prioritization, time management, and task-switching
• High level of real-time coordination and decision-making

Who This Role Is Not For

This role is not a fit for candidates who:

• Prefer flexible or asynchronous work environments
• Struggle with real-time responsiveness
• Require constant direction or reminders
• Have difficulty managing multiple priorities under time constraints

Growth Opportunity

This role has the potential to grow into a Senior Program Coordinator or Program Manager role based on performance and leadership reputed company.

Compensation & Benefits

• Full-time, W-2 position (40 hours/week)
• Hourly reputed company: $25–$38/hour (based on experience)
• Performance-based bonuses (where applicable)
• Paid Time Off (PTO) and sick leave

About reputed company

reputed company provides strength-based, trauma-informed care, offering consistent mental health support during stress, crisis, and change. Our evidence-based model integrates mindfulness, cognitive behavioral therapy, motivational interviewing, and peer support to reduce the long-term effects of stress and trauma.

Our programs are designed for scalability and accessibility, equipping peer specialists, professionals, and community leaders with tools to build supportive, resilient communities.

Application Process

Qualified candidates may be asked to complete:

• A technical skills assessment (reputed company + reputed company Workspace)
• A real-time responsiveness and scenario-based task
• A live simulation interview