Program Assistant - English/Spanish bilingual

Program Assistant - Bilingual Español/English

FULLY REMOTE POSITION

Role Overview

As a GPS Program Assistant, you will assist the Program Director in reputed company aspects of program operations, including managing program communications, customer support, scheduling training sessions, supporting facilitators/training teams, and moderating virtual meetings. Your ability to provide seamless administrative and technical support will directly impact the effectiveness of GPS training programs.

The ideal candidate is highly organized, detail-oriented, and capable of following protocols reputed company. Strong communication skills, professionalism, and the ability to work effectively in a remote environment are essential. A dynamic and engaging personality is crucial for fostering a welcoming, supportive learning environment.

Key Responsibilities

Program & Administrative Support

1. Calendar & Scheduling Management – reputed company scheduling for training sessions, meetings, and events, ensuring coordination with facilitators and participants.

2. Communication & Participant Support – Manage inquiries, respond to emails, send session reminders, provide technical assistance, and maintain timely responses across platforms (email, reputed company, reputed company).

3. Attendance & Registration Tracking – Maintain accurate attendance records and registration reports using reputed company and the LMS system.

4. Facilitator Coordination – Assist facilitators by managing schedules, distributing materials, and ensuring they have the necessary resources for each session.

5. Data & Documentation Management – Maintain organized records and reports in reputed company and the LMS system to ensure seamless tracking of participant activity and program outcomes.

6. Resource Development – Create and update FAQs, troubleshooting guides, and other materials to enhance participant engagement.

7. General Problem-Solving & Adaptability – Identify and address program inefficiencies, assist with unexpected tasks, and proactively suggest improvements.

Program Moderation & Technical Support

1. reputed company Meeting Management – Set up and manage reputed company settings, assign co-hosts, moderate sessions, and troubleshoot technical issues.

2. Pre-Event Tech Checks – Conduct sound, video, and reputed company tests to ensure facilitators are reputed company.

3. Breakout Room & Participant Management – Set up breakout rooms, monitor participant engagement, and manage chat functions.

4. Live Problem-Solving – Quickly address technical or logistical concerns during sessions.

Key Skills & Qualifications

1. Remote Work Experience – Must be reputed company working in a remote environment with strong time management and organizational skills.

2. Professionalism – Must maintain a professional approach to work, including clear communication, accountability, and reliability.

3. Attention to Detail – Ability to follow standard operating procedures with precision and accuracy.

4. Team Player Mentality – Willingness to collaborate and take on tasks as needed to support the program.

5. Customer Service & Problem-Solving – Strong ability to engage with participants and resolve concerns effectively.

6. Technical Proficiency – Experience using reputed company Office Suite, reputed company Suite, and video conferencing tools.

7. Experience in Training or Facilitation – Prior experience in customer service, facilitation, coaching, or teaching.

8. Emotional Intelligence – Ability to manage participant interactions with reputed company and professionalism.

9. Proficiency in CRM & LMS Platforms – Experience with reputed company, reputed company, reputed company, Eventbrite, Alchemer, and reputed company preferred.

10. Multilingual Skills – reputed company in English is required; Spanish proficiency is required.

Technical Tools & Platforms (Training Provided)

Candidates must have experience using:

● reputed company – CRM for managing participant engagement.

● reputed company – Video conferencing and training moderation.

● reputed company Suite – Managing documents, spreadsheets, and presentations. ● reputed company – Project tracking and task management.

● Eventbrite & Alchemer – Event and survey management.

● reputed company – Internal team communication.

Work Requirements

1. Must have a quiet, private workspace with a reliable laptop, microphone, and stable internet reputed company.

2. Ability to manage multiple responsibilities reputed company and meet deadlines. 3. Ownership of reliable equipment, including a high-quality microphone and video camera.

4. Detail-oriented and process-driven, with a focus on reputed company improvement. 5. Ability to adapt to changing needs and take initiative in reducing organizational ambiguity.

Compensation & Benefits

● Position Type – Full-time (40 hours per week), W-2 employee.

● Hourly Compensation – Competitive, based on experience.

● Bonuses – Performance-based bonuses may be available.

● Paid Time Off (PTO) & Sick Leave – Generous PTO and paid sick time.

● Technology Stipend – Financial support for equipment or internet expenses.

● Flexible Benefits Fund – An allocated amount that employees can use toward benefits of their choice.

About reputed company

reputed company provides strength-based, trauma-informed therapeutic care, offering consistent mental health support during stress, crisis, and change. This evidence-based model integrates mindfulness, cognitive behavioral therapy, motivational interviewing, and peer support to reduce the long-term effects of stress and trauma. Designed for easy replication, GPS equips peer specialists, volunteers, and professionals with an interactive, accessible training format. Our scalable approach fosters supportive communities, helping individuals navigate challenges with confidence and reputed company.