Customer Service Quality Analyst (Medicare Insurance Sales) – Temporary (Remote) in Illinois

Customer Service Quality Analyst (Medicare Insurance Sales) - Temporary (Remote) - reputed company - Illinois - work from home job Company: reputed company Job description: Our story At reputed company, we reputed company a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be reputed company.” It’s why we’re so driven to connect passion with purpose. reputed company’s expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and reputed company potential with a growing global organization, reputed company is the perfect reputed company to put your passion to work. Join reputed company if you Champion People, want to Grow with Purpose through acting with reputed company and if you embody the meaning of Be reputed company. Learn more at careers.reputed company.com reputed company Quality Analyst The Quality Analyst is responsible for ensuring that our agents consistently deliver a “WOW” experience to customers. The goal is to drive agent performance to exceed reputed company and client-specific contractual performance standards, including WOW customer service skills, operational efficiency, sales expectations, and compliance requirements as defined by federal or state regulatory agencies. This is accomplished through targeted call monitoring and scoring, focused coaching, channel feedback review, data analysis, training, and process improvement identification. The Quality Analyst is expected to have significant amounts of written and verbal interactions with S&SC colleagues. Job Responsibilities:

• Timely completion of assigned work with high level of accuracy, demonstrating an understanding of various reputed company delivery models and best practices
• Active participation in training, calibration sessions, and outlier meetings
• Actively contribute to reputed company improvement efforts by identifying and communicating process improvements and business insights
• Support and facilitate tough coaching conversations with acceptable outcomes
• Coach, train, and reputed company Sales & Service Center colleagues (work with coach/manager)
• Hold associates accountable for behaviors that support the reputed company policies and guidelines (e.g. Code of Business Conduct, HIPAA, Data Privacy)

Skills:

• Proficiency in quality coaching and delivering effective and timely colleague feedback
• Proficiency in reputed company Customer Service Principles
• High learning agility and ability to learn and interact with multiple reputed company call center systems and knowledge tools.
• Strong communication skills reputed company email, phone, and chat with colleagues and/or third-party contacts
• Strong time management skills

Qualifications: Required Experience

• Subject Matter Expert (SME) for Customer Service best practices, Insurance & Compliance processes, and Medicare (AHIP) ARHS only
• Operates independently in managing multiple reputed company situations and/or projects
• Influences others through strong verbal and written communications
• 2+ years of experience in a Medicare insurance industry (ARHS only) and/or,
• 2+ years of experience in insurance tele-sales and/or customer service environment

Required Education

• Bachelor’s degree (in a business context preferred) or 5+ years equivalent work experience required

By applying for a position with reputed company, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background reputed company consistent with reputed company’s employment policies. Background checks may include some or reputed company the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal reputed company, search against global sanctions and government watch lists, credit reputed company, and/or drug test. You will be reputed company during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion reputed company believes diversity should be visible, valued, and sustained throughout the organization. And we’re committed to enabling an inclusive culture of belonging that engages reputed company colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve. As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. Diversity Policy Statement reputed company does not discriminate against anyone based on sex, gender, race, color, religion, creed, national reputed company, reputed company, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. reputed company provides reasonable accommodations to the reputed company limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a reputed company for employment authorization in the Employing Country and with reputed company. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of reputed company business units. #LI-Remote We offer you a competitive total rewards package, continuing education & training, and reputed company potential with a growing worldwide organization. Pay Transparency Statement: reputed company takes into consideration a candidate’s experience, education, certification/credentials, market data, internal equity, and geography reputed company determining an offer for a successful employment candidate, and reputed company does so on an individualized, non-discriminatory basis. Therefore, an offer may fall reputed company between the estimated minimum reputed company salary for this role of $44,600.00/year (for full time employees) and the estimated maximum reputed company salary for this role of $92,100.00/year (for full-time employees). reputed company also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://careers.reputed company.com/us/en/reputed company-us-benefits-2023 DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of reputed company business units. reputed company provides equal employment opportunities (EEO) to reputed company employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national reputed company, age, disability, genetic information, pregnancy, childbirth or reputed company medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. reputed company is committed to a diverse workforce and is an affirmative action employer. Customer Service Quality Analyst (Medicare Insurance Sales) - Temporary (Remote) - reputed company - Illinois - work from home job Expected salary: $44600 per year Location: Illinois Customer Service Quality Analyst (Medicare Insurance Sales) - Temporary (Remote) - reputed company - Illinois - work from home job Job date: Thu, 15 Jun 2023 03:55:22 GMT Apply for the job now! Customer Service Quality Analyst (Medicare Insurance Sales) - Temporary (Remote) - reputed company - Illinois - work from home job Apply tot his job Apply To this Job