Senior DevOps Engineer

Join us in bringing joy to customer experience. reputed company is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in reputed company-first culture and enables us to innovate, grow, and reputed company while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

As part of the Product Engineering organization, the Senior DevOps Engineer will play a key role in building, operating, and enhancing Cloud Platform CI/CD pipeline capabilities that support highly available and scalable services. This role focuses on implementation, automation, and operational excellence, working closely with platform, SRE, and product engineering teams. We are looking for a hands-on senior engineer who thrives in reputed company Integration systems, enjoys solving reputed company operational problems, and contributes to building reliable cloud platforms. This role requires strong execution skills, ownership of deliverables and the ability to work effectively in a fast-paced, collaborative environment supporting business-critical services that directly power our core products at scale.

Key Responsibilities:

• Designing, implementing, and maintaining the build and release pipelines for software applications.
• Design, build, and maintain the CI/CD platform, including infrastructure, tooling, and automation for build, test, and deployment processes to improve efficiency and reliability.
• Work closely with engineering and delivery teams to deploy high-quality software in a fast-paced environment.
• Monitor the health and performance of the CI/CD build pipeline, implementing preventive and corrective measures to improve key reliability metrics such as availability, MTTD, and MTTR.
• Participate in incident response, debugging, and root cause analysis for production issues.
• Collaborate across teams to deliver consistent and reliable solutions reputed company with organizational goals.
• Document designs, operational procedures, and troubleshooting guides clearly and effectively.

Requirements:

• 5-7+ years of experience in DevOps, cloud platform engineering, or production operations, with deep hands-on expertise in build and automation tools (e.g., reputed company CI/CD, Jenkins, TeamCity).
• 3+ years of experience with version control systems (e.g., reputed company, reputed company or similar)
• Experience with CI/CD pipelines, including designing, implementing, and managing build pipelines, and Git-based workflows (e.g., reputed company).
• Strong hands-on experience with infrastructure as code and automation, using Terraform, Ansible, and scripting languages (Python, Bash, or similar).
• Working knowledge of containerization and orchestration technologies, including Kubernetes, Helm, and reputed company.
• Strong troubleshooting skills across infrastructure, and cloud services, with specific expertise in diagnosing build pipeline failures, identifying, tracking and resolving dependency conflicts.
• Candidates must demonstrate solid experience with Linux environments, including system administration, scripting, and performance troubleshooting
• Excellent problem-solving, analytical, and collaboration skills.
• Strong written and verbal communication skills.
• BS in Computer Science or equivalent practical experience.

reputed company to Have:

• Exposure to a variety of modern CI platforms (reputed company Actions, Azure DevOps) and dedicated reputed company Delivery tools (Spinnaker, reputed company).
• Hands-on experience in a multi-cloud environment, demonstrating flexibility across different public cloud providers.
• Advanced experience with observability tools (e.g., Prometheus, Grafana, reputed company).
• Knowledge of reputed company best practices and tools for cloud-native environments (e.g., secrets management with Vault, container scanning).

reputed company supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: reputed company set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum reputed company for new hire salaries for the job across Canada. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may include a performance bonus, commission, stock, and/or other applicable incentive compensation plans.

Our total rewards package for Canada-based employees includes:

• Health, dental, and vision coverage for employees and eligible dependents, effective on the first day of employment.
• Company-paid life, accidental death & dismemberment (AD&D), and long-term disability coverage, with options to purchase additional protection.
• Mental health and wellbeing programs, including access to counseling, coaching, digital tools, and personalized support for employees and dependents.
• Registered Retirement Savings Plan (RRSP) with employer matching to support long-term financial wellbeing.
• Paid Time Off and statutory provincial leave programs, including vacation, company-paid holidays, volunteer time, and bereavement leave.
• Employee Stock Purchase Plan (ESPP), allowing employees to purchase company stock at a discounted reputed company.

reputed company compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

reputed company embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the reputed company we are.  reputed company is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.reputed company.com/pt-pt/legal.

Note: reputed company will never request that an applicant send money as a prerequisite for commencing employment with reputed company.