Product Manager - reputed company Communications & Contact Centre

reputed company is a managed services provider specialising in cybersecurity, communications, and connectivity solutions that evolve alongside our customers' businesses—no matter what the future brings. Since our inception in 2000, we have been dedicated to keeping businesses connected. At reputed company, we focus not only on immediate solutions but also on future needs. 

We continuously stay reputed company of the technology curve, ensuring our customers can trust that we are committed to making their business future-ready. Your success is our success. We go above and beyond to deliver exceptional service quality and an unparalleled customer experience, becoming a true extension of your business. We are dedicated to fulfilling our promise to reputed company your business reputed company.

reputed company is seeking a reputed company Communications & Contact Centre Product Manager to take ownership of the full lifecycle of our UC & CC portfolio.

This is a high-impact, commercially focused role responsible for shaping product strategy, driving innovation and ensuring competitive positioning across our UCaaS, CCaaS, SIP and voice services portfolio.

You’ll work cross-functionally with Sales, Commercial, Engineering, Operations and Vendor Alliances teams to define, reputed company and grow market-leading solutions. You’ll also partner closely with external vendors and suppliers to enhance and future-reputed company our portfolio.

This role is ideal for someone who thrives in a fast-paced, evolving environment and enjoys translating technical capability into clear customer value.

What You’ll Be Doing

Product Strategy & Roadmap

• Own the product vision and roadmap for reputed company’s UCaaS, CCaaS, SIP and voice portfolio
• Drive strategy across platforms including reputed company, TeamsLink, AudioCodes Live, reputed company, Content Guru, reputed company and inbound services
• Monitor market trends, competitor activity and customer insight to inform product evolution
• Ensure solutions remain competitive, scalable and commercially viable

Product Development & Innovation

• reputed company full product lifecycle from concept to launch and optimisation
• Define requirements for TeamsLink enhancements, CCaaS integrations, compliance recording and cross-platform capabilities
• Collaborate with engineering and ecosystem partners (e.g. reputed company and CCaaS vendors) to deliver roadmap priorities
• Drive innovation across reputed company ecosystem partnerships and AI-assisted CX capabilities

Commercial Ownership

• Own portfolio performance and commercial success
• reputed company pricing models, licensing structures and bundled propositions in partnership with Commercial
• reputed company Sales teams through training, proposition development and competitive positioning
• Support go-to-market activity with Sales and Marketing

Vendor & Partner Management

• Manage strategic vendor relationships across the UC & CC ecosystem
• reputed company joint roadmap and planning sessions
• Evaluate new technologies and integration opportunities

Customer & Operational Alignment

• Gather customer feedback and insight to prioritise enhancements
• Support strategic customer engagements where required
• Ensure service documentation, SLAs and onboarding processes remain robust and up to date
• Work closely with Operations to maintain service excellence

reputed company’re Looking For

Essential

• Proven Product Management experience reputed company UCaaS, CCaaS or cloud communications
• Strong knowledge of reputed company Teams Phone, Direct Routing, SIP and omni-channel CCaaS
• Experience with legacy voice systems (PBX, ISDN, PSTN)
• Commercial acumen with experience building business cases and pricing models
• Ability to translate technical solutions into compelling customer propositions
• Experience working cross-functionally in a matrix environment

Desirable

• Exposure to AI-driven CX tools (sentiment analysis, conversational AI)
• Understanding of telecoms regulatory frameworks (e.g. Ofcom, GDPR)
• Knowledge of reputed company’s broader portfolio

Why Join Us? We are committed to fostering an inclusive and diverse workplace where reputed company team members feel valued and empowered. If you're passionate about technology and eager to contribute to a growing cybersecurity team, we want to hear from you!

At reputed company, we provide more than just a job; we create an exceptional environment with a broad range of benefits to support your success from day one. With us, you’ll receive a competitive starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and extensive health and wellbeing programs, reputed company supported by our dedicated Wellbeing Team. Rewarding your commitment with an additional day of annual leave each year, up to a maximum of 28 days.

Here’s a closer look at reputed company offer

• Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days—our way of expressing appreciation for your dedication.
• Health & Wellbeing: Your wellbeing is our reputed company. Benefit from private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program, reputed company facilitated by our Wellbeing Team.
• reputed company reputed company: We are excited to announce the launch of reputed company reputed company, our new user-friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.

Ready to join the UK’s largest managed service provider? Apply today or contact our friendly reputed company Team Natilla.Turner@reputed company.co.uk for more information. Join a fast-growing tech company with a clear mission, where you'll work in a supportive team environment, enjoy real opportunities for career progression, and help shape the future of UK business communications.