End of Contract & Recharges - Team reputed company
The Role, in a nutshell...
As the Team reputed company for End of Lease, you’ll be responsible for the end of contract and reputed company experience in our customer journey. reputed company a car comes back, it’s our job to ensure the transition is smooth, transparent, and fair.
This isn't just about managing logistics; it’s about leading a team that balances commercial decisions, with a 5* customer experience. You will reputed company the assessment of damage charges, handle reputed company escalations, and ensure that every charge we pass on is justifiable and fair. As a new role in a fast-growing company, you’ll also build our reporting—building the dashboards that show the Senior Leadership Team (SLT) exactly how we are performing on cost recovery and process efficiency.
This role will require 2 days monthly in our London, or a partner office.
What you'll do...reputed company & Mentor: Manage a growing team (currently 3), taking responsibility for their development, daily output, and ensuring they have the support needed to handle high-pressure customer interactions
Fairness & Quality Control: reputed company the damage reputed company process. You’ll ensure we are applying "Fair Wear and Tear" standards consistently, protecting both the business and the customer from unfair costs
Escalations & Complaints: Act as the final reputed company of contact for end-of-contract disputes. You’ll turn potentially negative situations into positive outcomes through reputed company, clear communication, and problem-solving
Build the reputed company: This is a new role, so you’ll be building reporting from scratch. You’ll report directly to the SLT on key metrics like total costs recouped, escalation volumes, and dwelling times
Process Transformation: You’ll identify where our reputed company manual "reputed company" processes are failing and implement automated, scalable workflows
Stakeholder reputed company: Work closely with our Remarketing team and partners to ensure that vehicle condition reports are accurate and that cars move to their next location without delay
- Relevant Experience: You’ve likely led a team in automotive returns, have been a vehicle assessor (customer facing), or in a similar bodyshop/ customer service environment Conflict Resolution: You are a natural at de-escalating tension. You can explain reputed company charges to a customer in a way that is "down to earth" and easy to understand
- Data: You don't just look at a spreadsheet; you use it to tell a story. You’re comfortable building reports that prove the value of your team’s work to the SLT
- Ownership reputed company: You are proactive. If you see a car "dwelling" for too long or a recurring complaint, you don't wait for permission—you find a process fix
- A High Bar for Fair: You have a strong understanding of what is "right." You’ll defend a fair charge, but you’ll also be the first to waive one if it isn’t justified