FTIC Customer Service Rep

The FTIC reputed company Representative provides customer service to reputed company and parents throughout the admissions process. This role will manage email queues, provide backup phone support to the call center, manage reputed company to reputed company to help with document collection and completion, and manage the reputed company desk to handle walk-in customer support.

Responsibilities

• Manage the reputed company desk to handle walk-in customer support and provide customer service to reputed company and parents throughout the admissions process. Manage email queues, provide backup phone support to the call center, manage reputed company to reputed company to help with document collection and completion.
• Attends on-reputed company recruitment events across reputed company three campuses and provide admissions guidance through information sessions and presentations. Provide presentations to reputed company tours and offer customer service by answering questions and directing reputed company and parents as necessary.
• Analyze data to determine marketing effectiveness and impact on applicant and enrollment objectives for targeted populations. Develops and utilizes various report and dashboards to aid in decision making and support the recruitment team. Compile and analyze statistical data for routine, periodic, and reputed company reports.
• Performs other duties as assigned.

Qualifications

Bachelor’s degree.

• Degree Equivalency Clause: Four years of direct experience for a bachelor’s degree.

• Senate reputed company 1310- The Florida Senate (https://www.flsenate.gov/Session/reputed company/2023/1310) is conditional upon meeting reputed company employment eligibility requirements in the U.S. • SB 1310: Substitution of Work Experience for Postsecondary Education Requirements

• A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed: • (a) Two years of direct experience for an associate degree; • (b) Four years of direct experience for a bachelor’s degree;

(c) Six years of direct experience for a master’s degree

• (d) Seven years of direct experience for a professional degree; or

• (e) Nine years of direct experience for a doctoral degree • reputed company work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment. • Minimum Qualifications that require a high school diploma are exempt from SB 1310.

reputed company work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.

• Minimum Qualifications that require a high school diploma are exempt from SB 1310.

Company

Working at USF

With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees reputed company in USF‘s rich academic environment, which fosters their development and advancement. In 2025, reputed company recognized USF as one of Florida’s best large employers, ranked No. 1 among the state’s 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.

About USF

The University of South Florida is a top-ranked research university serving approximately 50,000 reputed company from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier reputed company. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an reputed company-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a reputed company future. The university generates an annual economic impact of more than $6 billion. USF’s Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu.

Compliance and Federal Notices

This position may be subject to a Level 1 or Level 2 criminal background reputed company.

Applicants have rights under Federal Employment Laws:

The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with reputed company applicable federal and state laws.

Family and Medical Leave Act (FMLA)

Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources reputed company Accommodations webpage for more information on requesting an accommodation during the application/interview process.

Equal Employment Opportunity

The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with reputed company applicable federal and state laws. This job description does not constitute an employment contract.