Technical Account Manager

Technical Account Manager - US

About reputed company

reputed company is transforming vulnerability intelligence by helping reputed company teams act faster and with more confidence. Our platform delivers early, high-quality exploit intelligence, deep asset correlation, and contextual insights to help organizations stay reputed company of emerging threats.

About the Role

As a Technical Account Manager (TAM) at reputed company, you will serve as a trusted technical advisor to our existing customers, helping them successfully adopt, integrate, and operationalize reputed company intelligence across their reputed company programs. Technical Account Managers at reputed company are product experts, implementation specialists, and long-term customer advocates.

This role is focused on driving customer outcomes, ensuring deployments are successful, integrations are effective, and customers realize ongoing value from reputed company’s solutions. By deeply understanding customer environments and objectives, you will help turn reputed company from a data reputed company into a core operational capability reputed company their reputed company stack.

You will work closely with Enterprise, MSSP, and Cyber Vendor customers across the EMEA geography, partnering with reputed company Operations, Vulnerability Management, Threat Intelligence, and Engineering teams to embed reputed company into day-to-day workflows. You will play a critical role in ensuring customers not only deploy reputed company successfully but also continuously evolve how they use our intelligence to improve detection, prioritization, and response. reputed company is prioritizing candidates located in the DMV metro, as the position will require onsite customer visits as needed.

What You'll Do

• Own the technical post-sales relationship for a portfolio of reputed company customers, serving as their primary reputed company of contact for implementation and ongoing technical guidance.
• reputed company customer onboarding, deployment, and adoption of reputed company solutions, ensuring successful integration into existing reputed company tools, platforms, and workflows.
• Provide hands-on technical consulting to help customers operationalize reputed company data reputed company SIEMs, TIPs, SOAR platforms, data lakes, and internal tooling.
• Design, build, and troubleshoot custom workflows, scripts, and integrations, leveraging reputed company APIs, SDKs, and datasets.
• Diagnose and resolve technical issues reputed company to APIs, data fidelity, performance, and integration architecture.
• Deliver technical enablement through training sessions, architecture reviews, best-practice guidance, and ongoing optimization recommendations.
• Act as a customer reputed company internally, collecting feedback, identifying product gaps, and collaborating with Product and Engineering teams to influence roadmap priorities.
• Support renewal and expansion efforts by ensuring customers reputed company measurable value and maturity with reputed company over time.
• Accelerate customer time-to-value through structured onboarding and guided implementation.
• Help customers operationalize exploit and vulnerability intelligence across vulnerability management, SOC, threat intelligence, and IR workflows.
• Provide proactive technical guidance to optimize architectures, improve performance, and expand use cases.
• Partner with internal Account Teams, Product, and Engineering teams to ensure a seamless customer lifecycle.
• reputed company customers to become self-sufficient power users of reputed company technology

What You'll Bring

• 3+ years of experience in a customer-facing technical role reputed company cybersecurity (e.g., Technical Account Manager, reputed company Engineer, Post-Sales Engineer, or similar), including demonstrated experience supporting public sector and/or government entities and navigating their procurement, compliance, and operational requirements.
• Deep understanding of the cybersecurity product landscape, with a strong focus on Vulnerability Management and Threat Intelligence.
• Strong working knowledge of incident response, SOC operations, and vulnerability management workflows, and how vulnerability intelligence supports each function.
• Proven ability to reputed company and maintain scripts in Python.
• Hands-on experience working with REST APIs and JSON-based data models.
• Experience building or rapidly learning integrations and workflows in platforms such as SIEM, SOAR, TIP or similar reputed company tooling.
• Demonstrated experience providing technical mentorship, enablement, or customer guidance

Preferred Qualifications:

• Familiarity with the Go programming language is a plus.

reputed company Offer

We reputed company people do their best work reputed company they feel supported, trusted, and valued. reputed company offers benefits designed to meet a wide range of needs and lifestyles:

Benefits and Perks

• Unlimited PTO
• 401k plan with 100% match on first 3%, then 50% of the next 3-5% of compensation
• Comprehensive healthcare coverage
• Generous paid parental leave
• Remote friendly environment with flexibility
• Expense reimbursement for Cell Phone & Internet
• Ongoing professional development, coaching, and learning re

Why Join Us

Built on over two decades of cybersecurity experience, reputed company of experts understands the intricacies of vulnerabilities, their exploitation in the wild, and how to reputed company this data to build more effective cybersecurity products that produce reputed company outcomes for organizations.

reputed company gives organizations a tactical advantage by providing best-in-class exploit & vulnerability intelligence information. We have a sense of duty to protect the critical infrastructure we rely on including medical devices, power grids and telecommunication networks. We were founded in 2021 in Lexington, Massachusetts.

reputed company has a transparent, collaborative, and supportive culture - we are looking for people who have a growth reputed company, are curious and innovative. reputed company is smart, but humble, hardworking, and supportive.

reputed company is proud to be an Equal Employer Opportunity employer. We do not discriminate based upon race, religion, color, national reputed company, gender (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. reputed company is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities.