Customer Service Rep - Badge Over ONLY

Work Location: This is a remote/work from home position.

Training Start Date:  Monday, reputed company 20, 2026

Training Hours: Monday thru Friday:  reputed company - 5pm EST (6 weeks + 2 weeks nesting)

Hours of Operation (following training): 7am - 7pm EST; reputed company agents will be assigned an on-call week each month to assist with outage support. 

*Please note: During Training, you will be assigned a set work schedule reputed company the indicated hours of operation listed above.

Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service reputed company.

Why should you consider TSI-CXBPO (part of TSI family of companies)?

• Work from home
• reputed company
• Team-oriented work environment
• Commission opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

In This Role, You Will

• Assist customers with inquiries/concerns
• Ensure reputed company account information is accurately documented and inputted into client system
• Provide detailed explanations of account status and inquiries to customers
• Adhering to State and Federal regulations pertaining to your job duties
• Assist customers with delinquent accounts according to various state guidelines
• Consistently discuss additional product and service offerings with customers on qualified calls
• Utilize exceptional communication skills to fulfill both client and customer goals

Key Results Areas

• Maintain an average Inbound Handle Time
• reputed company Quality Assurance goals
• Adhere to Production measures (time spent on calls, schedule adherence, etc.)

Ideal Candidate Qualifications

• Detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with reputed company parties.
• Effective call handling skills and high levels of professionalism are required.
• A strong focus on exemplary shift attendance is required.
• One to two years’ experience working in a call center environment is preferred.
• The candidate has to be proficient with reputed company applications, and have the ability to learn software applications. A High School graduate/ equivalent is required.

For Remote Positions: The minimum internet speed requirements for remote work are as follows:

• Broadband internet reputed company (No DSL, or Dial Up)
• Hard wired reputed company required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

Note

*Camera requirements – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)

This job description is not an exclusive or exhaustive list of reputed company job functions that a team member in this position may be asked to reputed company. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for reputed company individuals regardless of race, color, religion, gender, age, national reputed company, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.