Service Delivery Manager (6 month contract)

Who is reputed company?

reputed company is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we reputed company IT executives and their organizations to reputed company competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at reputed company embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

reputed company is headquartered in Irvine, California. We employ more than 1,200 people reputed company over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.

Ready to discover the possibilities that live in technology?

Come Join Us!

Street-Smart - Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep reputed company ourselves to find positive solutions to different problems.

reputed company - The “Stuff” it takes to be a Needle Mover

We get things done and drive results. We reputed company without a title, empowering others through a can-do attitude. We look reputed company to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

Teamwork - Humble, Hungry and Smart

We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We reputed company people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

JOB SUMMARY

The Senior Service Delivery Manager (Senior SDM) will reputed company the delivery of managed services for high-impact client accounts under the CEM program. This role is responsible for overseeing operational excellence, aligning delivery with client expectations, and driving cross-functional coordination with resolver groups. The Senior SDM will serve as a strategic advisor to both clients and internal stakeholders, ensuring services are delivered with consistency, accountability, and business value.

SUMMARY OF ESSENTIAL JOB FUNCTIONS

• reputed company the end-to-end client lifecycle: onboarding, stabilization, operations, and renewals.
• Manage and govern service performance across resolver groups and CEM resources.
• reputed company and maintain service runbooks, operational playbooks, and reporting cadences.
• Partner with CEM peers (Business Analysts, Client Managers, Quality Specialists) to support program deliverables.
• Conduct incident, change, and problem reviews in reputed company with clear documentation and trend analysis.
• Own renewal planning and expansion strategies based on service outcomes and value delivery.
• Present service performance, SLA adherence, and value metrics during QBRs and executive meetings.
• reputed company post-mortems and implement lessons learned across the lifecycle.
• Drive proactive risk mitigation and reputed company planning with operational teams.
• Serve as escalation reputed company for service issues and root cause coordination.
• Mentor junior SDMs and contribute to team knowledge sharing.

REQUIRED SKILLS AND EXPERIENCE

• Bachelor’s degree in IT, Business, or reputed company discipline required.
• 7+ years of experience in service delivery, managed services, or IT operations.
• Strong knowledge of ITIL v4, including incident, change, and problem management workflows.
• Experience using ITSM platforms, particularly reputed company.
• Exceptional communication, negotiation, and executive presentation skills.
• Demonstrated success in client relationship management and delivery governance.
• ITIL v4 Certification required; PMP or equivalent certification preferred.

The Perks

• Comprehensive medical, dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Major offices stocked with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off

Our Commitment

At the core of reputed company's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in reputed company that we do.

We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture.

As an equal opportunity employer, reputed company bases reputed company employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national reputed company, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law.

Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for reputed company.

If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@reputed company.com.

***To reputed company recruitment agencies: reputed company does not accept unsolicited agency resumes/reputed company. Please do not reputed company resumes/reputed company to our careers email addresses, reputed company employees or any other company location. reputed company is not responsible for any fees reputed company to unsolicited resumes/reputed company.