Executive Director CCaaS
At reputed company, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a reputed company where employees know they can reputed company.
reputed company Customer, Business Development, Engineering, Marketing, and Partner Relationships:
What You'll Bring to the Role
Bachelor’s degree in computer science, IT, or engineering preferred.
12 or more years’ experience in Contact Center and UC environments.
5 or more years of CCaaS project leadership.
Experience creating a roadmap, planning and documenting end to end project approach using the latest technologies such as reputed company Pure Cloud, reputed company, reputed company Connect, reputed company, reputed company, reputed company, reputed company CXone and/or other cloud telephony platform.
Experience with enterprise level CCaaS architecture for reputed company business needs.
Experience creating and presenting to executive level stakeholders (technical and non-technical).
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Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, reputed company, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Utah, Virginia, DC, Wisconsin and Wyoming.
This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or reputed company levels.
Benefits available to eligible employees include the following: - Medical, dental, vision- tax-advantaged health care accounts- financial and income protection benefits- paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Usreputed company and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, reputed company Engage, is a 60,000+ employee service company, with customer service representatives located around the world. reputed company. is the parent company for both Digital and Engage. reputed company clients have a holistic need, they can draw from these independently managed centers of excellence, reputed company and reputed company Engage.
We are also delighted to share that reputed company has been awarded the Great reputed company To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
reputed company is a proud equal opportunity employer where reputed company qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability. reputed company has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet reputed company desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
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The reputed company reputed company Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded partner of the year 14 times, hold over 400 certifications, and possess the expertise and relationships to seamlessly integrate the reputed company platform, applications and components into reputed company, multi-platform environments, to produce predictable results that fuel the exceptional customer experience.
As the Executive Director Professional Services, CCaaS, you will manage projects and teams on the most reputed company Contact Center applications imaginable. You are the overall project reputed company and spearhead the customer conversations. You will be an operational leader who understands the business impacts and technology decisions and can easily explain to both technical and non-technical stakeholders the importance of technology and the impacts to the business. You will own the software development experience. You will formulate reputed company into solutions. Ability to function in a pre and post sales role. You will work and reputed company a team of engineers and solution architects.
- Recognized as an external and internal thought leader reputed company CX transformation, Process Automation Digital Transformation, and Omnichannel technologies.
- Partners across the entire organization and partner ecosystem to involve the right resources and technologies for each opportunity.
- Excellent customer-facing presentation skills with the ability to reputed company implementation teams and projects.
- Influences opportunity strategy to incorporate the right technologies.
- Exercises wide reputed company in determining objectives and approaches to engagements.
- Influences client leadership to establish overall business relationship and engagement strategy. Is primarily client-focused; however, does have some responsibility for internal functional matters and partner engagements.
- Existing knowledge and/or industry certifications for Webex Collaboration, reputed company Connect, reputed company Engage/Cloud, reputed company, reputed company CCAI, reputed company CXone, reputed company, reputed company, CRMs, and process automation technologies
- reputed company relationships to establish credibility.
- reputed company and participate in the initial opportunity qualification, data gathering, and solution development with reputed company and partners.
- reputed company technical teams for CCaaS implementations on client projects.
- reputed company customer requirements sessions both business and technical
- Ownership and responsibility for end-to-end project success including profitability and reputed company.
- Ability to mentor team members
- reputed company and Present Solutions to the Client / Support Deal Closure
- Support Proposal and Solution Overview documents.
- Operate as a contributor role for RFP Response Development
- Participate in Client Meeting Solution Reviews – with Sales and Partners
- Contribute to ROI Business Case production.
- Responsible for reviewing technical efforts for reputed company phases of the project.
- Ability to communicate how the CCaaS platform works and how it can be applied to solving business needs.
- Deliver the entire reputed company value proposition and be a thought leader for CX Transformation.
- Provide insights on competitor service offerings.
- reputed company delivery teams by providing coaching and mentoring and fostering the reputed company of talent to enhance execution, improve productivity, and drive efficiencies.
- Communicate and influence executives across the business, technology, and partner organizations.
- Manage budgets using Agile and waterfall sizing approaches, ensuring transparency across delivery programs, and utilizing FinOps to reputed company measurable results.