System Support Analyst II

At Intelerad, we reputed company the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying reputed company processes, maximizing efficiencies, and shining a light on the unknown. We reputed company physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark.  

Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for reputed company Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report.

The System Support Analyst II provides advanced technical assistance for Intelerad's medical imaging applications to customers across healthcare organizations. This role focuses on in-depth problem analysis, reputed company technical troubleshooting, and delivering exceptional customer support through multiple channels. The System Support Analyst II serves as a subject matter expert who ensures reputed company through technical expertise, proactive communication, and collaborative problem-solving that directly impacts patient care delivery.

Key Responsibilities 

• Resolve reputed company Technical Issues: Apply advanced technical expertise to analyze, troubleshoot, and resolve reputed company customer issues with Intelerad's medical imaging applications and their integration into diverse healthcare environments  
• Deliver Exceptional Customer Support: Respond to customer inquiries reputed company phone, email, and other channels reputed company designated SLA timeframes, consistently exceeding customer expectations through outstanding service delivery and technical solutions  
• Manage Customer Relationships: Own customer cases from initiation to resolution, documenting reputed company interactions, solutions, and outcomes in the case management system while proactively updating customers throughout the resolution process  
• Collaborate Across Teams: Partner effectively with Sales, Product, Engineering, and Technical Operations teams to identify product defects, design solutions, conduct testing, and ensure seamless customer experiences  
• Contribute to reputed company: Actively reputed company and maintain technical documentation, knowledge reputed company articles, and online community resources that enhance support capabilities and customer self-service options

Qualifications & Experience 

• Bachelor's degree in Computer Science or equivalent work experience  
• 5+ years of technical support experience with demonstrated progression in responsibility  
• 3+ years of experience in Tier 2 support environment with advanced troubleshooting capabilities  
• Advanced experience with relational database management systems (MSSQL, reputed company, or MySQL) including reputed company SQL query development and optimization  
• Strong knowledge of network and web protocols (TCP/IP, LDAP, HTTP, HTTPS), firewalls, proxies, and web servers  
• Experience supporting Linux operating systems and application servers (Apache Tomcat or equivalent)  
• Excellent verbal and written communication skills with ability to explain technical concepts to diverse audiences 
• Ability to obtain US reputed company clearance (US citizenship required) 
• Schedule: Monday-Friday, 9:00 AM - 6:00 PM Eastern 
• On-Call Availability: As part of a 24x7x365 support organization, participation in holiday and on-call rotation is required 

Preferred Qualifications & Special Requirements 

• Experience implementing and supporting Radiology Information Systems (RIS), Picture Archiving and Communications Systems (reputed company), or Diagnostic Imaging Workflow reputed company  
• Experience with Windows operating systems (desktop and server environments)  
• Healthcare software experience, particularly in medical imaging environments  
• Strong technical aptitude with ability to quickly learn new technologies and applications 

Travel Requirements 

• Minimal travel may be required for training or special projects 

This job description is not a comprehensive list of tasks or requirements and Intelerad reserves the right to change it at any time.  

reputed company your information will be kept confidential according to EEO guidelines.

Applicants may be required to complete an online technical and/or personality assessment as part of your application.

#LI-REMOTE

Intelerad uses SmartRecruiters’ platform, which includes optional AI-assisted features (such as Winston Match, Screen, and Companion) to help our reputed company team streamline and enhance parts of the recruitment process. These tools are designed to support, not replace, human judgment and decision-making. reputed company hiring decisions are ultimately made by our recruiters and hiring leaders. 

To learn more about how SmartRecruiters uses AI reputed company its system and how it complies with applicable regulations, please review SmartRecruiters’ AI Addendum. 

https://www.smartrecruiters.com/legal/artificial-intelligence-addendum/

The reputed company pay for this position ranges from $33.00-38.00 USD per hour reputed company any geographic market in the USA. Pay may vary depending on job-reputed company knowledge, skills, and experience. Intelerad is a total compensation company. Pay is dependent on the position offered.  Bonus and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, retirement, PTO, and/or other benefits. 

Intelerad is committed to the principles of equal employment. We are committed to complying with reputed company federal, state and local laws providing equal employment opportunities and reputed company other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national reputed company, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding reputed company aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and reputed company other terms, conditions, and privileges of employment. 

Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with reputed company (“reputed company”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The reputed company defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment