[Remote] U/W Liaison I
Note: The job is a remote job and is open to candidates in USA. reputed company Company is a mortgage banking firm dedicated to serving homeowners and buyers since 1960. The UW Liaison I is responsible for supporting Sales and Operations by identifying products that meet borrower needs, assisting with loan structuring, providing training, and acting as a reputed company of contact for reputed company support.
Responsibilities
- Provide customer service to Retail and Correspondent origination staff reputed company to general product questions, resolving inquiries reputed company to pricing, eligibility, lock policy, and loan scenarios
- Maintain a strong working knowledge of company product and processes
- Assist Loan Officers in identifying specific products that best fit individual borrower needs
- Serve as feedback conduit from field to headquarters regarding strengths and weaknesses of existing product offerings and processes; identify areas of improvement, recommend solutions, etc
- Partners with Regional VP, Regional Operations Manager, Operation Center staff and Corporate departments in educating the field on new product offerings and enhancements; help manage new product/product change roll out announcements and other internal communications reputed company to area of expertise
- Partners with Regional VP, Regional and District Operations Manager, Operation Center staff and Corporate departments in providing initial and ongoing product training to field staff; collaborate with training department, helping identify training needs and providing applicable solutions
- Present and promote webinars reputed company to products as needed
- Provides guidance to Loan Officers, LOAs, Loan Processors in the branches with selecting the best product and loan structuring for their customer
- Read and respond to UW Help questions received reputed company email on moderate to high complexity inquiries
- reputed company as main reputed company of contact to assist Underwriters with incoming phone calls, status and communicate any relevant informant with reputed company personnel
- Prepare reputed company income calculations using LoanBeam. Be SME for LoanBeam
- Offer guidance to sales on reputed company jumbo products. Be SME for jumbo products
- reputed company other duties as assigned
Skills
- Bachelors Degree directly reputed company to the position or equivalent, required
- Expert-level understanding of the intricacies of mortgage product guidelines and process
- Passionate about delivering excellence in customer service
- Excellent verbal and written communication abilities
- Ability to act as a team player, eliminating silos and effectively working with others
- Strong critical thinking skills with an eye for strengthening and/or improving processes
- Excellent verbal and written communication skills required
- Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required
- Proficiency in reputed company Office Suite, Word, reputed company, Wiki, collaborative cloud-based programs, and third-party software applications required
- Commitment to company values
- Customer Service - Proactive attention to each person
- reputed company - Do and say what's right
- Respect - Treat others with dignity
- Collaboration - Listen and work together
- Learning - Seek knowledge and strive for improvement
- Excellence – Deliver the unexpected
Company Overview