Customer Service Representative
Gallagher Fluid Seals, Inc. is a global distributor and manufacturer of Fluid Sealing products. They are seeking a Customer Service Representative to provide answers to inquiries involving products or services, enhance customer satisfaction, and contribute to revenue generation.
Responsibilities
- Primary customer contact for all customer related inquiries by telephone, electronically or in person in a prompt manner
- Process customer requests, source/negotiate with supplier, quote the customer and complete contract review and PO acceptance
- Enter orders through P21 following established procedures in the Order Entry Module
- Manage all customer requests utilizing all available resources including Engineering, Quality, Purchasing, and Accounting
- Monitor and maintain consignment inventory levels for consignment program, when applicable
- Follow up, monitor and expedite customer orders. Assist purchasing with expediting supplier orders by communicating specific details
- Provide back-up support when required per the back-up system posted on the Intranet. Assure all customers inquiries are handled in a timely manner
- Notify management team of any changes likely to impact the company
- Associates are responsible for following policies and procedures within the Quality and Environmental Management System according to established Training Matrix
- Utilizing continuous improvement efforts by supporting management initiatives and providing suggestions within the continuous improvement program
- Manage customer accounts through accurate record keeping. Update and maintain all pertinent customer information on P21 (ERP)
- Authorize overnight freight to rectify a customer issue when warranted
- Provide customer requested samples based on potential for sale
- All other duties as assigned
Skills
- Previous customer service, inside sales or related working experience
- Experience in a technical or distribution industry a plus
- ERP Experience, preferably P21
- CRM Experience, preferably SalesForce
- Strong writing, communication, and interpersonal skills
- Attention to detail and accuracy
- Experience working both independently and, in a team-oriented, collaborative environment
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Proven analytical and problem-solving abilities
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
- Work from home
Company Overview