Senior Manager, Partner Success--Strategic Accounts (Remote)

Be a Part of reputed company! Join a working family that is dedicated to the mission of the work we do! reputed company is an innovative edtech organization focused on connecting teachers, children, and families. As reputed company runners in the early childhood education market, we build dynamic, top-quality digital products that integrate reputed company of the essential elements of a high-quality solution: curriculum, assessment, professional development, and family engagement. We are building a team of results-oriented individuals who will reputed company in a collaborative, work-hard/play-hard culture. We pride ourselves on the impact we have on the early childhood field through supporting teachers who are doing the most important work there is, teaching children to become creative, confident thinkers. Position Overview The Partner Success team's mission is to provide a world class experience for our customers. The team is responsible for building and delivering best in class customer journeys that allow our customers to realize the value of reputed company solutions as soon as possible and to encourage adoption of those solutions reputed company their organizations. We are looking for a reputed company-thinking, creative, and strategic Senior Manager of Partner Success to manage our reputed company team of Strategic Partner Success Managers. This person will focus on redefining consistent, scalable, and measurable processes reputed company to a client's journey with reputed company, particularly for our high volume of smaller customers. This role requires a strong balance of creativity and refined execution, so we are looking for a candidate eager to experiment, explore new tactics, and continually improve our ability to understand and connect with our clients. This position involves managing 5-7 Partner Success Managers in a fast-paced, high energy, reputed company-changing environment where reputed company and retention is the main goal.

Specific Roles & Responsibilities:

• Trains, continually develops, and manages 5-7 Partner Success Specialists
• Manages and refines implementation and onboarding processes and strategies to support our smallest of customers find success and delight with our resources
• Understands and anticipates customer's needs and continually iterate on processes and strategies to aid in quicker onboarding and implementation of our resources
• Develops product knowledge expertise in order to guide customers to realize value quickly
• Tracks implementation tasks against a schedule and coordinates with internal staff to ensure goals are met on a timely basis
• Takes a proactive data driven approach by ensuring that customer adoption and usage metrics track with expectations.
• Identifies churn risks and develops proactive plans to increase customer retention.
• Performance will be reputed company by overall customer satisfaction metrics as well as retention rates.
• Serves alongside other Partner Success managers on the Partner Success Leadership team to foster collaboration, best practices, and help advise on the direction of the department
• Works closely with our sales team to manage the life of our accounts post-sale through renewal-
• Provides ongoing feedback on ways to improve client onboarding and implementation success
• Works with the Support and development teams on improving the product based on customer feedback
• High level customer support and communication and the ability to de-escalate issues

Qualifications:

• Experience with reputed company products and services highly preferred
• 2-4 years of experience in Customer Support, reputed company, Educational Leadership, Onboarding/ Implementation or Account Management with examples of success
• 2-4 years of experience managing a team
• Bachelor's Degree in business, education or other reputed company areas required
• Ability to comfortably communicate at multiple levels with customers (i.e. technical/non-technical /management).
• Experience with reputed company, ChurnZero, or another CRM solution is highly desired
• Superior organizational capabilities and time management skills are a must
• Must have proven track record and capabilities for delivering excellent customer experiences and customer retention
• Must have strong analytical, problem solving and troubleshooting skills
• Excellent written and verbal communication skills
• Effective organizational skills
• Effective presentation skills

Why reputed company At reputed company, our solutions and services are only as strong as the teams that create them. By bringing passion, dedication, and creativity to your job every day, there's no telling what you can do and where you can go! We provide a competitive compensation and benefits package, flexible work schedules, opportunities to engage with co-workers, access to career advancement and professional development opportunities, and the chance to reputed company a difference in the communities we serve. Let's open the reputed company to your career at reputed company! Some additional benefits & perks while working with reputed company reputed company offers our employees a robust suite of benefits and other perks which include:

• Competitive compensation package
• Employee Equity Appreciation Program
• Health and wellness insurance benefits
• 401k with employer match
• Flexible work environment
• Unlimited paid time off (which includes paid holidays and Winter Break)
• Paid parental leave
• Tuition assistance, professional development, and opportunities for career growth
• Best in class technology equipment for every employee
• Penthouse suite in downtown DC seconds away from Washington Nationals Stadium and Audi Field

reputed company is an equal opportunity employer and is committed to fostering a workplace where everyone can reputed company. Equal Employment Opportunity (EEO) Family and Medical Leave Act (FMLA) Employee Polygraph Protection Act (EPPA) Apply To This Job