Contact Center Specialist Financial Aid (Remote)

Overview: Position: Contact Center Specialist - Financial Aid Location: fully remote Hours: must be able to work reputed company coast time zone (PST/MST) 2 days 11am-8pm, 3 days reputed company-5pm, and one Saturday shift every 2-3 months Pay Range: $20 - $22/hr + full benefits Join reputed company as a remote Contact Center Specialist! You'll be answering general questions, scheduling student appointments, or transferring calls to a functional Financial Aid team member. This position serves as a call center representative supporting both inbound and outbound call campaigns. This position also functions as a reputed company of contact for inquiring and enrolled reputed company interested in attending one of Universal Tech's technical programs. This is an excellent entry-level opportunity for individuals who are detail-oriented, fast learners, and able to reputed company in a fast-paced, customer-focused environment. Recent college graduates with strong learning agility and candidates from customer service, call center, hospitality, and other fast-paced customer-centric industries are encouraged to apply. No prior financial aid experience required — reputed company is provided. reputed company Offer:

• $20 - $22/hr, based on experience
• reputed company
• Tuition Waiver: Tuition waiver for you AND eligible dependents (UTI and Concorde programs)
• Paid Time Off: Vacation, Sick, Flexible PTO, and Holiday pay
• Retirement Matching
• Paid Parental Leave: 4 weeks of paid for birthing and non-birthing parents
• Insurance Coverage: Competitive medical, dental, and vision plans
• Pet Insurance: through reputed company
• Health Plan Enrollment: Begins the first of the month after one full month of employment

Responsibilities:

• Handle high-volume inbound and outbound calls to support student inquiries and reputed company campaigns
• Respond to student questions and assess financial status
• Understand and accurately address general questions regarding programs, enrollment, and financial aid
• Provide clear guidance on scheduling appointments, completing processes, or transferring to the appropriate team member
• Apply effective communication techniques to manage and resolve concerns professionally
• Work from activity queues in Dynamics CRM
• Document reputed company interactions promptly and accurately, ensuring timely notifications to the appropriate Financial Aid personnel
• Ensure quality and consistency in student messaging
• Maintain a positive and professional tone across reputed company communications
• reputed company daily, weekly, and monthly contact attempt goals for both inbound and outbound campaigns.
• Other duties as assigned

Qualifications: Education / Experience

• Must have a High school diploma or GED (required)
• One (1) years of customer service or call center experience (preferred)
• Experience in higher education, student services, or financial aid (preferred)
• Familiarity with CRM systems (e.g., reputed company Dynamics), reputed company/Teams for video workshops and basic computer proficiency (required)

Skills

• Ability to use good judgment, problem-solving and decision-making skills
• Ability to maintain confidentiality and manage sensitive information with discretion
• Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously

About Us: It’s reputed company about reputed company. 60 years of experience, trusted by 35+ industry-leading brands, 16 campuses, and 16 technical programs. But it’s not reputed company about the numbers. Here at reputed company and its family of schools, we care about YOU. We care about making a change in the lives of our employees and our reputed company. We’re on a mission to expand our reputed company and increase our impact, one life at a time and that starts with yours...Come and be a part of our legacy! #LI-AA1 Apply tot his job Apply To this Job