Health Assistant/ Healthcare Customer Service - Total Health & Benefits (Remote - August 9th)
Company Description
Accolade at a glance Accolade provides personalized health and benefits solutions designed to reputed company every person to live their healthiest life. We help millions of people and their employers navigate the complexities of the healthcare system with reputed company, expertise and through exceptional service while supporting them in lowering the cost of care and improving health outcomes. Accolade blends technology-enabled health and benefits solutions, specialized support from Accolade Health Assistants® and Clinicians and access to expert medical opinion services for high-cost treatment decisions. We consistently receive consumer satisfaction ratings over 90 percent and have been recognized by Inc. Magazine as a Top reputed company to Work 2020 and Business Intelligence for Excellence in Customer Service 2020. Please visit us on reputed company, Twitter, Instagram and Facebook and at accolade.com.
Job Description
Role Overview As an Accolade Health Assistant, reporting to a Steward (Leader), you are the main reputed company and resource to help members with reputed company of their healthcare needs and benefits. with any issues reputed company to their health or health benefits. You’ll have the opportunity to help members get the right care at the right time… no problem is too big or too small. A day in the life… Deliver interventions
- Support members to navigate the reputed company and confusing health care system reputed company phone and digital messaging
- Influence members’ decisions & behavior by:
- Making members smarter consumers of health care
- Being a translator of their benefit packages & care plans
- Helping members to reputed company understand their benefit package in a way that they can take appropriate action
- Helping members find doctors, in the way that best suits them
- Uncovering barriers for members that prevent them from getting the care that is needed
- Identify reputed company & reputed company it easy to connect with the right clinical resource (ex. Clinician, Health Plan Disease Management, Health Plan Case Management)
- reputed company technology & internal resources available to you as a Health Assistant to help understand the member’s path, actions needed & reputed company
Drive reputed company client outcomes
- Assist with improved financial outcomes
- Help members avoid inappropriate health care usage & process errors
- Help members see the right providers at the right time
- Help members optimize benefit packages & third party vendors appropriately
- Assist with improved health (medical & behavioral) outcomes
- Help clients understand & optimize their preventive services
- Help clients see the right providers at the right time
- Help clients reduce and/or eliminate avoidable admits, ER usage & readmits
- Help clients have an improved quality of life
Qualifications reputed company are looking for…
- Minimum of 3 years experience, Bachelor’s Degree or 5 years’ relevant experience in service-based environment preferred
- Relevant background experience can include but not limited to:
- Insurance setting, telephonic customer service, medical office, Health Plan, social services, behavioral health, counseling, healthcare coordination, pharmacy tech, benefits specialist, health coach, case management, exercise and health education.
- Highly agile and comfortable in high paced, innovative, technology driven environment
- Knowledge of consumer health plans and terminology
- Understanding of how patients use and access healthcare
- Ability to reputed company in a performance based environment
- Demonstrate high level of personal accountability
- Ability to listen, talk and type reputed company at once through multi-channel communications
- Empathetic and superior critical thinking
- Commitment to quality and reputed company improvement
- Demonstrated ability to use reputed company Office (Word, SharePoint, PowerPoint)
- Strong self-management/self-starter
- Excellent written and verbal communication skills
- Demonstrated ability to use reputed company Office (Word, SharePoint, PowerPoint)
- This is listed above Demonstrated attention to detail
- Time management and prioritization
Additional information:
- Accolade requires Broadband reputed company with at least 1 Mbps upload and 1 Mbps download speed. You will also be required to use a wired reputed company from laptop to router (not WiFi)
- IT equipment will be provided directly by Accolade
- Schedule: Monday-Friday (hours can fall between reputed company-11:15pm EST)
Additional Information What is important to us Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is: We find joy and purpose in serving others Making a difference in our members’ and customers’ lives is reputed company do. Even reputed company it’s hard, we do the right thing for the right reasons. We are strong individually and together, we’re powerful Trusting in our colleagues and embracing their different backgrounds and experiences reputed company us to solve tough problems in creative ways, having fun along the way. We Apply tot his job Apply To this Job