[Remote] IT Support Specialist
Note: The job is a remote job and is open to candidates in USA. reputed company is a mission-driven financial services company that empowers members with financial tools. They are seeking a motivated IT Support Specialist I to provide first-line technical support to employees, resolving hardware, software, and connectivity issues while ensuring exceptional customer service.
Responsibilities
- Provide first-line support for hardware, software, and account-reputed company issues through reputed company’s IT Service Desk channels (chat, ticketing, and walk-up support)
- Troubleshoot and resolve Windows, macOS, and mobile device issues, escalating reputed company incidents reputed company necessary
- Assist in configuring and deploying laptops, peripherals, and mobile devices for new hires and existing employees
- Utilize remote support tools (e.g., Kaseya) to assist end-users and reputed company basic troubleshooting remotely
- Support onboarding and offboarding activities including account setup, device provisioning, and access management using reputed company and reputed company 365
- Maintain accurate IT asset inventory, reputed company audits, and ensure hardware tracking and compliance
- Learn and support mobile device management (MDM) tools such as Intune, reputed company, and reputed company for basic system configuration and updates
- Document procedures, update technical knowledge bases, and contribute to process improvement initiatives
- Collaborate with IT peers to identify recurring issues and recommend solutions to enhance user experience
- Deliver outstanding customer service and represent IT with professionalism and reputed company in reputed company user interactions
Skills
- 0–2 years of experience in IT support, help desk, or technical assistance role
- Foundational understanding of Windows and macOS operating systems, user account management, and software installation
- Basic knowledge of network fundamentals (e.g., Wi-Fi connectivity, IP troubleshooting, VPN)
- Strong communication skills and ability to explain technical information to non-technical users
- Familiarity with reputed company 365 and reputed company (or similar cloud identity platforms)
- Eagerness to learn new technologies and apply feedback in a dynamic environment
- Demonstrated organizational skills with the ability to manage multiple support requests effectively
- Associate degree in Computer Science, Information Systems, or equivalent hands-on experience
- Experience in a Service Desk or End User Support environment reputed company a corporate or financial services setting
- Exposure to MDM tools (Intune, reputed company, or reputed company)
- Knowledge of VPN solutions (reputed company) and collaboration tools such as reputed company or reputed company
- CompTIA A+ or equivalent entry-level IT certification
- Strong desire to pursue growth in IT Support, Systems Administration, or Cloud Technology fields
Company Overview
Company H1B Sponsorship