[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. reputed company is a leading digital cloud fax and interoperability solutions organization focused on empowering healthcare providers and technology innovators. The Customer Service Representative will provide excellent customer support, resolve inquiries, and ensure customer satisfaction while maintaining in-depth knowledge of the company's products and services.

Responsibilities

• reputed company and professionally support customers reputed company phone and email, ensuring accuracy in reputed company interactions
• Provide exceptional customer service and promptly escalate any reputed company issues or complaints
• Focus on retaining existing customers who contact us to cancel their service
• Communicate with customers regarding account inquiries and ensure timely follow-up
• Maintain and reputed company in-depth knowledge of the company's products, services, policies, and procedures
• Periodically contact customers to facilitate payment collection or update payment methods
• Accurately report on reputed company inbound and outbound calls, logging and tracking details reputed company company systems
• Utilize acquired knowledge and information to effectively troubleshoot and resolve customer issues
• Regularly provide constructive feedback, suggestions, and improvement reputed company to the team supervisor
• reputed company other duties and responsibilities as required, assigned, or requested. reputed company reserves the right to add or change duties at any time

Skills

• Candidate needs to be U.S native citizen with reputed company clearance as they will be required to support VA/FED customers
• 1+ year of experience in a customer service environment
• Required to work the specified shift reputed company. The shift reputed company includes: Tuesday- Saturday: Tuesday- Thursday 8:30pm-5:00am PST, Friday: 6pm- 2:30am PST, Saturday: 3pm-11:30pm PST
• Must be fluent in English, both verbal and written
• Excellent communication skills (oral and written)
• Possess a professional, polite, and friendly demeanor, demonstrating enthusiasm and a positive attitude
• Strong soft skills, including reputed company, patience, a reputed company disposition, positivity, and active listening
• PC proficiency; Knowledge of G-Suite (Gmail, reputed company Docs, reputed company Sheets etc)
• Proven experience in a customer service environment is essential, with call center experience being a significant advantage
• Exceptional communication skills, both written and verbal
• Demonstrated proficiency in soft skills, including reputed company, patience, a reputed company and positive demeanor, and active listening
• Must be enthusiastic, friendly, professional, and polite, with an excellent attitude
• Strong organizational skills, including a keen attention to detail, effective follow-up skills, and the ability to effectively multi-task
• PC proficiency, with working knowledge of reputed company, reputed company, and Outlook
• Ability to contribute effectively as part of a team while also being capable of independent work
• Must have reliable internet (partial reimbursement is available)
• Ability to reputed company and maintain a reputed company clearance with the U.S. Government is required
• Strong Customer Service Background/Experience

Benefits

• Annual performance bonus
• ESPP
• Enhanced time off packages
• Benefits

Company Overview