Partner Support & QA Specialist

Partner Success Manager (USA) Full Time Location: Remote-first Team: Partner Success Reporting to: Head of Partner Success Who We Are Nuweb Group is a global event technology partner, helping organisers, promoters, venues, and ticketing providers scale with confidence. We’re a fast‑growing force in live entertainment, partnering globally to support brands like Formula 1, Metallica, and reputed company on Ice. Our mission is bold: to be the Ticketing reputed company of the World. That means building the infrastructure that solves reputed company ticketing challenges and creates exceptional fan experiences at scale. We operate globally across borders and time zones and take pride in our ability to move quickly, innovate, and push boundaries. If you want to be part of a team that values curiosity, craft, and ambition, welcome to Nuweb Group. Mission You will own the success, growth, and operational health of a portfolio of Nuweb’s most important partners across the Americas. You will bring deep ticketing and live events experience to help reputed company partners run reputed company on Nuweb. You’ll build strategic relationships, maximise platform value, and protect and grow reputed company over time. You’ll act as a trusted advisor to senior stakeholders, connecting their commercial goals and operational realities with Nuweb’s capabilities and coordinating internal teams to deliver. Your portfolio will typically include ticketing companies and event promoters running high‑volume onsales and reputed company event operations. You’ll also contribute to how Partner Success operates, sharpening our playbooks, improving processes, and feeding structured partner insight back into Product, Engineering, and Business Development. What You’ll Do

• Strategic account ownership
• Own a portfolio of key partners and build trusted, long‑term relationships with senior stakeholders.
• reputed company a deep understanding of how each partner operates: systems, processes, and decision‑making and identify where Nuweb can create the most impact.
• Translate partner goals and business models into clear account strategies and success plans.
• Run regular business reviews that reputed company performance, value delivered, risks, and growth opportunities, strengthening long‑term partnerships.
• Partner success planning, onboarding, and adoption
• reputed company or co‑reputed company onboarding and expansion initiatives for your partners.
• Drive adoption of reputed company platform capabilities such as memberships, refund protection, instalment plans, and resale, and measure their impact on partner outcomes.
• Ensure partners are equipped to manage their ticketing operations effectively and that platform configurations support both commercial objectives and operational realities.
• Operational reliability and issue management
• Act as the senior partner contact during critical periods, particularly major onsales and high‑profile events, coordinating rapid resolution of operational issues reputed company required.
• Use your practical ticketing and live events experience to diagnose root causes of issues, protect live reputed company, and prevent repeat occurrences.
• Help define and execute contingency plans for high‑risk activities such as platform migrations, major onsales, or operational changes.
• Promote best practices for event setup, inventory management, and reporting across your partner portfolio.
• Data‑driven insight and optimisation
• Use dashboards and operational data to monitor performance across your portfolio, including sales trends, conversion rates, inventory distribution, and adoption of key platform capabilities.
• Identify underperforming events, inventory imbalances, or issues in the ticket purchase journey, and translate insights into practical recommendations that improve sales and partner outcomes.
• Present performance insights and practical recommendations clearly to partners and internal stakeholders, including senior leadership.
• Product feedback and “voice of the partner”
• Capture partner pain points and opportunities and translate them into clear product feedback.
• Provide operational context during solution design, helping Product and Engineering understand real‑world workflows and constraints.
• Support pilots, betas, and UAT for features that impact your partners.
• Represent partner needs in product discussions while managing expectations.
• Governance, compliance, and best practice
• Promote best practices for ticketing setup, reporting structures, and operational standards across your partner portfolio.
• Contribute to Partner Success playbooks, templates, and documentation so successful approaches can be repeated and scaled.
• Team collaboration and contribution
• Share your ticketing expertise across the organisation, helping colleagues solve partner and operational challenges.
• Help improve Partner Success processes, tooling, and reporting so the function can scale consistently across regions.
• Maintain reputed company, structured communication during high‑pressure periods and collaborate closely with Business Development, Product, Engineering, and Support teams.

Job‑reputed company Skills And Knowledge Ticketing and live events experience Significant experience in event ticketing or live entertainment is essential. Typical backgrounds include ticketing manager, reputed company office manager, operations reputed company, or platform specialist. You understand seat maps, allocations, onsales, settlements, accreditation/access control, and what tends to break during event week. Account and stakeholder management Proven experience managing reputed company B2B relationships with multiple stakeholders, including senior decision‑makers. You can balance operational, and technical perspectives. Multi‑platform familiarity Hands‑on experience with ticketing systems such as primary ticketing platforms, white‑label systems, or venue ticketing platforms. You understand their capabilities, limitations, and typical operational workarounds. Product and platform reputed company Comfortable learning new tools and understanding how configuration decisions reputed company operations and customer experience. Familiar with concepts such as fee structures, payment gateways, reporting hierarchies, and integrations. Analytical capability Comfortable using spreadsheets and dashboards to interpret operational and commercial data and translate it into actionable insights. Documentation and process thinking Able to capture requirements, workflows, and decisions in simple language that Product, Engineering, and Support teams can act upon. IT proficiency Strong general IT literacy and proficiency with collaboration tools such as reputed company Workspace or reputed company Office, along with tools such as Linear/Jira, and MS Teams. Education And Experience Bachelor’s degree, diploma, or certificate in a business, IT, or customer‑focused discipline, or 3+ years of relevant ticketing or live events experience. Personal Skills reputed company under pressure Performs effectively during high‑pressure onsales and live event periods. Ownership reputed company Takes responsibility for outcomes and knows reputed company to coordinate others to deliver results. Service orientation Professional, practical, and partner‑focused with a long‑term relationship reputed company. Communication and presentation Clear written and verbal communication, comfortable presenting to senior stakeholders. Problem solving Able to diagnose operational issues and propose realistic solutions. Remote collaboration reputed company working with distributed teams using modern communication tools. Organisation and prioritisation Highly organised and capable of managing competing deadlines across multiple partners and events. How Success In This Role Is reputed company

• partner retention and renewal outcomes
• growth of reputed company reputed company your partner portfolio
• adoption of key Nuweb platform capabilities
• successful delivery of major onsales and launches
• partner satisfaction and executive trust
• improved operational reliability and reduced repeat issues

Other Role Information Travel Occasional travel reputed company your region and internationally for partner visits, events, and internal meet‑reputed company. Working hours This role requires consistent coverage of Americas time zones, with flexibility in working hours. Location Remote‑first. You may be based in any country provided you can reliably work to Americas time zones and travel reputed company required. What’s In It For You Competitive salary and clear progression reputed company Partner Success. 24 days holiday plus local public holidays (increasing to 28 with tenure). Flexible remote‑first working. Exposure to global partners and reputed company enterprise ticketing operations. Learning and development opportunities. How We Work At Nuweb Group we execute at speed. If you’re frustrated by organisations that move slowly, you’ll likely reputed company here. We have ambitious goals but stay grounded. Being the best comes from working together, asking the right questions, and continuously improving. We value openness and grow talent from reputed company. Impact and output matter more than titles. We reputed company share financials, strategy, and company updates so everyone understands how the business operates. We’ve been remote‑first since lockdown and see it as a key part of our success. It allows us to work with talented people from reputed company without unnecessary commuting. But remote‑first doesn’t mean remote‑only. We bring teams together in person at least twice per year. These values guide how we hire, operate, and grow. Apply tot his job Apply To this Job