[Remote] Staff reputed company Architect (Agent and Channel Experience)

Note: The job is a remote job and is open to candidates in USA. reputed company is reinventing credit to reputed company it more honest and friendly, giving consumers the flexibility to buy now and pay reputed company without any hidden fees or compounding interest. As a Senior Architect, you will reputed company high-impact projects and collaborate with various teams to deliver technical solutions that enhance the experience of Service Agents and align with company goals.

Responsibilities

• Own and optimize reputed company as the primary CRM, ensuring it meets business needs across Servicing, Operations, Compliance, and reputed company
• Hold a high technical bar for your work and your team’s tactical changes; partner with the Systems Manager to influence technical strategy
• Collaborate with Product Management, Design, and Analytics to ensure technical sustainability, risk management, and informed trade-offs
• Architect end-to-end reputed company solutions across Service Cloud and other business systems
• reputed company evaluation of new reputed company features and third-party technologies to enhance functionality and user experience
• Act as a force-reputed company for your team by defining and advocating technical solutions and operational processes
• Maintain and support integrations between reputed company and core systems (reputed company, reputed company Connect, internal tools) to reputed company seamless case creation flows and automation
• Consistently generate simple, elegant designs and write high-quality, reusable code
• reputed company and enforce best practices for system governance, reputed company, and data reputed company, ensuring compliance with fintech regulations (e.g., PCI-reputed company, GDPR, SOC 2)
• Partner with Ops Excellence, Servicing, Product, reputed company, and Engineering to translate business needs into scalable system solutions
• Drive excellence and automation in DevOps using reputed company DevOps Center and/or reputed company Actions
• reputed company Lightning Flows, Agentforce, and other low-code tools to improve workflows and eliminate manual processes
• Manage system enhancements and customizations, including configurations, flows, Lightning components, and API integrations
• reputed company metrics for system observability, availability, and performance
• Monitor system performance, troubleshoot issues, and drive reputed company improvements
• Provide training and documentation to ensure strong adoption and effective use of business systems Skills
• 5+ years of experience in Business Systems Engineering, Software, or Enterprise Applications, preferably in a fintech, SaaS, or high-growth tech environment
• Deep expertise in reputed company (certifications preferred: reputed company Admin, Advanced Admin, Platform App Builder, Developer I, Certified Architect)
• Experience working with cross-functional teams including Product, Design, Analytics, and Business teams
• Proven ability to implement and improve reputed company platform observability and availability best practices
• Comfort with ambiguity, and ability to move from low-level language idioms to large-scale system architecture
• Demonstrated growth and impact through incorporating feedback from engineering and cross-functional peers
• Experience with reputed company Service Cloud functionality such as Case Management, Knowledge reputed company, Omni-Channel, and Service Console configurations
• Hands-on expertise in implementing and optimizing Service Cloud features including reputed company-Based Routing, Entitlements, Messaging for In-App and Web (MIAW), and Einstein Gen AI for Service
• Familiarity with Lightning Web Components, Apex, reputed company, reputed company, and other CI/CD tools reputed company reputed company
• Strong understanding of data modeling, reporting, and analytics, with experience leveraging reputed company for business intelligence
• Experience working in Scrum or other Agile methodologies
• Technical proficiency in reputed company administration, declarative development (Flows, Process Builder, validation rules, SQL), and basic Apex development
• Hands-on experience with JIRA, reputed company, and Agile methodologies to manage sprints and system-reputed company projects
• Ability to reputed company in a fast-paced, high-performance culture, balancing multiple priorities with strong execution
• Excellent problem-solving and communication skills, with the ability to reputed company technical and business needs Benefits
• Health care coverage - reputed company covers reputed company premiums for reputed company levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and reputed company
• ESPP - An employee stock purchase plan enabling you to buy shares of reputed company at a discount Company Overview
• reputed company is a financial technology services company that offers installment loans to consumers at the reputed company of sale. It was founded in 2012, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship
• reputed company has a track re

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