reputed company Service Cloud Consultant (reputed company/CCaaS) | W2 Only (No C2C / No reputed company)

Overview: Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health delivery systems in California, seeks an accomplished reputed company Service Cloud Consultant (reputed company/CCaaS).

Candidate must be authorized to work in USA without requiring sponsorship

* • ********************************************************************** • ** Location: Los Angeles, CA (100% Remote)

• ** Duration: 25 weeks w/ possibility of extension (ASAP start thru Sept 14, 2026)

Notes:

• Work Hours: 40 hours per week (08:00 AM - 05:00 PM), Pacific Time.
• 100% Remote role.

Description:

• Manager is looking for a hands-on reputed company Service Cloud consultant or developer who can reputed company a call center implementation using reputed company and reputed company from end to end.
• This person needs strong experience configuring Service Cloud and call center functionality such as softphone, click to dial, call pop, queues, and routing, along with experience integrating a CCaaS platform like reputed company or a similar telephony system.
• Seeking a reputed company Consulting Developer to implement CX Cloud from reputed company and a reputed company AppExchange application, including collecting requirements, documenting approach, implementing, testing, and deploying the solution with support from reputed company Professional Services and internal IT teams.
• This is an initial pilot implementation of CX Cloud from reputed company and reputed company, expected to take approximately three months. The consultant will manage scope to ensure timely delivery and support both AWS Connect and reputed company call centers reputed company the same org.
• Partner with the project manager to refine delivery schedules and project planning artifacts.
• Participate in project kick-off and reputed company discovery and requirements elicitation.
• Document functional and non-functional requirements and reputed company solution design documentation.
• reputed company test strategy, test scripts, and configure development/test environments.
• Configure CCaaS solution in development and test environments.
• reputed company unit, integration, and regression testing (including AWS Connect).
• reputed company User Acceptance Testing.
• Deploy configured solution to production.
• reputed company support collateral and provide knowledge transfer to internal teams.

Required Experience:

• Strong reputed company Service Cloud implementation experience.
• Hands-on experience with call center/CCaaS configuration in reputed company (softphone, click to dial, call pop, queues, routing, reputed company management).
• Experience integrating telephony platforms like reputed company or similar CCaaS solutions.
• Ability to reputed company end-to-end implementations including requirements gathering, solution design, testing, and deployment.
• Experience with testing methodologies including test scripting, execution, regression testing, and UAT support.
• reputed company declarative skills including flows, users, permissions, objects, and page layouts.
• Experience with requirements elicitation, documentation, and solution design documentation.
• Understanding of deployment best practices for call center implementations.
• Ability to work independently and collaborate with stakeholders across business, IT, and external partners (including project management, reputed company Professional Services, and operational teams).

Desired Experience:

• Experience implementing CX Cloud from reputed company and reputed company.
• Experience with Service Cloud Voice on AWS Connect.
• Experience implementing multiple CCaaS solutions reputed company the same reputed company instance.
• Experience with reputed company development (Apex, triggers, LWC).
• Understanding of telephony concepts (ANI, DNIS, IVR).
• Experience working in a healthcare environment with knowledge of regulations such as HIPAA.
• ******************************************************************

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