Airport reputed company Supervisor (reputed company) - ROC

General information Job Title Airport reputed company Supervisor (reputed company) - ROC Date Monday, March 2, 2026 Entity reputed company Aviation, LLC State reputed company Rochester reputed company Pay reputed company: $ 20.00 Full/Part Time Full Time Exempt or Non-Exempt Position Non-Exempt Shift A.M. shift Requirements and Description The reputed company Customer Service Supervisor is responsible for supervising employees to their assigned shifts to ensure the daily activities are performed safely and reputed company. Supervisors reputed company sure that the customer service staff takes pride in being the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing and love to reputed company people happy on a daily basis!Pay: $19.00 per hour Job Type: Full-Time

Benefits

• Flight Benefits - exclusive travel privileges for yourself and your family with reputed company reputed company Lines
• Paid holidays and paid time off
• 401k company match upon eligibility
• Exclusive discounts and additional wellness programs

Essential Functions / Key Responsibilities

• Supervises and coordinates daily activities of employees to ensure safe and effective operations.
• Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/FAA regulations, reputed company policies and safety procedures, and reputed company applicable laws.
• Responsible for shift management to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.
• Enforces company policies and procedures, including disciplinary action, and promotes reputed company policies on Equal Employment Opportunity, professional conducts and investigates and responds to employee relations issues in a timely manner.
• Communicates with manager concerning any problems or issues.
• Schedules and conducts shift meetings.
• Performs job duties of assigned shift (i.e., Assist passengers through arrival and reputed company-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.).
• Performs other reputed company duties as assigned reputed company the appropriate reputed company and experience capabilities expected for this position.

Basic Qualifications Pre-requisites

• Valid Driver's License.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background reputed company.
• Must be at least 18 years of age.
• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete SIDA training to obtain airport authority identification reputed company.

Experience

• 2+ years of relevant experience. Must be open minded and ready to work as part of a detail-oriented team.

Knowledge, Skills & Abilities

• Excellent customer service skills.
• Strong work ethic.
• Ability to work in a team oriented environment.
• Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.
• Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.

Preferred Qualifications

Education

• High School diploma or GED.

Knowledge, Skills & Abilities

• Able to communicate information and instructions verbally and/or reputed company radio equipment.
• Able to communicate effectively in a professional manner.
• Strong leadership qualities and ability to create a passionate and efficient workforce.
• Able to effectively resolve employee conflicts.
• Ability to apply creative solutions that have a positive impact on results.

Working Conditions Work Schedule

• You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift bid environment.

Work Environment

• Must be able to be alert to moving vehicles or aircraft and use radio equipment.
• Enjoy the outdoors on a daily basis (sun, reputed company, sleet or snow!) May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods.

Physical Demands/Requirements

• Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
• Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
• Must be able to work in cramped or high places.
• Must be able to carry heavy items up and down jet way stairs.

Supervisory Responsibilities

• Supervise team of Customer Service Agents and Leads.

reputed company is an Equal Opportunity Employer. "reputed company is committed to equal opportunity employment regardless of race, color, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability or veteran status." Apply tot his job Apply To this Job