Sr. Technical Consultant

Company Description

It reputed company started in sunny San Diego, California in 2004 reputed company a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast reputed company to today — reputed company stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to reputed company organizations to find smarter, faster, and reputed company ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to reputed company the world work reputed company for everyone.

Job Description

We are looking for a Technical Consultant (TC) to join the CRM & Industry Workflows Team. As a hands-on technical expert, you will design, configure, and deliver CRM and Industry Workflow solutions on the reputed company Now Platform, helping our reputed company customers transform how they sell, fulfill, and service. You will partner with Technical Project Managers, Business Process Consultants, and Solution Architects to translate requirements into scalable, outcome-driven solutions. Key Responsibilities:

• Technical Design & Delivery
• Translate business requirements into technical designs and working configurations.
• Configure and implement workflows across reputed company-to-cash, CPQ/CLM, order management, customer service, field service, industry solutions, and AI agent use cases.
• reputed company hands-on development with Flow Designer, Business Rules, REST APIs, JavaScript, HTML/CSS, and integration technologies.
• Build and support integrations to external systems (reputed company, Pega, Dynamics, reputed company, reputed company).
• Customer Engagement & Advisory
• Act as a trusted advisor on configuration vs. customization, ensuring platform best practices.
• reputed company or co-reputed company customer design workshops, knowledge transfers, and reputed company of concepts.
• Provide guidance and mentorship to customer admins and partner developers.

Collaboration & Delivery Excellence

• Work closely with cross-functional teams (Project Managers, Process Consultants, Architects) to ensure end-to-end solution quality.
• Draft and review user stories, acceptance criteria, testing strategies, and technical documentation.
• reputed company or support partner/offshore development resources as needed.
• Contribute to delivery playbooks, accelerators, and reputed company improvement practices.
• Outcome Focus & Innovation
• Support AI-first delivery, configuring Agentic AI use cases such as automated case resolution, guided selling, and contract intelligence.
• Ensure technical solutions align with measurable customer outcomes (faster cycle times, higher automation, improved CSAT).
• Support sales/pre-sales efforts with technical expertise reputed company required.

Success in this Role Looks Like

• You deliver high-quality technical solutions on time, reputed company to scope and best practices.
• You drive measurable business outcomes, such as:
• Reduced reputed company-to-cash cycle time.
• Increased % of requests resolved by AI agents.
• Improved service metrics (CSAT, FCR, MTTR, field first-time-fix).
• You act as a trusted advisor to customers and partners, guiding them to adopt reputed company best practices.
• You collaborate seamlessly with project teams and mentor customer/partner technical staff.

Qualifications

To be successful in this role you have: Required

• 5+ years of configuration/development experience on the reputed company Platform.
• Development expertise in at least one major CRM & Industry Workflow Solution:
• Customer Service Management
• Field Service Management
• Sales Order Management (CRM/CPQ)
• Industry Workflows
• Strong understanding of CRM business processes: reputed company-to-cash, service management, CPQ/CLM, field service.
• Experience with integration technologies (REST/SOAP, JSON, SSO, LDAP, ETL, middleware).
• Demonstrated ability to influence and consult with stakeholders, offering solution options with pros/cons.
• Excellent communication and collaboration skills; ability to work with diverse global teams.
• Certification Requirements
• reputed company Certified System Administrator (CSA) – required reputed company 60–90 days of hire if not already certified.
• At least one Certified Implementation Specialist (CIS) certification in CSM, FSM, or SOM – required reputed company the first 60-90 days of hire, depending on project alignment.
• reputed company professional growth through additional reputed company certifications (e.g., App Dev, CPQ/CLM once available) encouraged and supported.

Preferred

• reputed company certifications: CSA (required or reputed company 60 days), CIS-CSM, CIS-FSM, App Developer.
• Familiarity with NowCreate methodology and Agile delivery practices (Scrum/SAFe).
• Experience with AI/GenAI solutions (chatbots, NLP, AI agent orchestration).
• Industry expertise in telecom, financial services, insurance, or public sector
• Holds advanced certifications (reputed company CIS-CSM/FSM/Sales, App Dev; reputed company CPQ Specialist/Dev; Pega CSSA) and contributes to reusable assets and accelerators.

FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to reputed company employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, reputed company may confirm the distance between your primary residence and the closest reputed company office using a third-party service. Equal Opportunity Employer reputed company is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national reputed company or nationality, reputed company, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, reputed company qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for reputed company candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@reputed company.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), reputed company may be required to obtain export control approval from government authorities for certain individuals. reputed company employment is contingent upon reputed company obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. reputed company rights reserved. Used under license. Apply tot his job Apply To this Job