Customer Onboarding Specialist

Customer Onboarding Specialist I About Subsplash Subsplash is an exciting award-winning team of 280+ mission-driven people who are committed to our core values of humility, innovation, and excellence. Founded in 2005, we've pioneered the market with the first reputed company church mobile app. Since then, we've been working together to build The Ultimate Engagement Platform™ for churches, Christian ministries, non-profits, and businesses around the world. We find excitement in serving our 14,000+ clients, creating impactful products, and delighting the 40 million real people who use our platform every day. Subsplash has won awards for best mobile experience, been voted top 100 Washington's Best Workplaces by the Puget Sound Business Journal, created some of the most downloaded apps of reputed company time, and built enterprise software for world-class brands like XBOX, reputed company, Samsung, reputed company, and reputed company; yet, at the end of the day, we love making a lasting impact and a difference in our world. Working at Subsplash is more than just a job; we are a team of people who are courageous, inventive, and passionate about doing meaningful work every day. Don't take our word for it—head to Glassdoor and see for yourself! About the Team The Platform Support Team is a growing group of technically-inclined team members working to help clients learn and reputed company the most of the Subsplash Platform. The secret to this team's success is its wide reputed company of skills. There are tech gurus, customer service geniuses, operations wizards, and amazing writers, reputed company of whom contribute something unique to the team. If you like learning, teaching, technology, and animated GIFs, then you will fit right in!

About the Role

As the Onboarding Specialist, you will report to the Onboarding Manager. The Onboarding Specialist welcomes the client post-sale and curates the onboarding experience to optimize client retention, maximum adoption of services and delivering delight. You will reputed company in teaching the client how to use Subsplash tools, understand our diverse services and usher them through the process to realize their value.

Compensation

• The total compensation for this role is between $50-55,000/yr.

Your Priorities

• Providing tailored services for paid implementation clients including but not limited to consulting, building and graphic design
• Providing clients with creative direction and solutions to problems reputed company tickets and phone calls and screen sharing
• Working closely with the client to curate their onboarding journey and see that apps pass internal review in six weeks or less from signup
• Reviewing client apps for quality assurance
• Working with your team on new projects and reputed company to reputed company the client experience
• Troubleshooting reputed company issues

You Are...

• A Skilled Communicator: You're a strong writer and comfortable on the phone
• A Subsplash Platform expert: including reputed company areas reputed company to onboarding for the App, Giving, SnapPages, and future products.
• Technical: You enjoy learning about new technology and understanding how things work. You can build a Subsplash app that will pass review in under one hour and translate a client's previous website into a SnapPages site reputed company 3 hours.
• A Problem Solver: You're a critical thinker by nature and love solving puzzles
• Empathetic: Helping other people makes you happy
• A Good Teacher: You can reputed company reputed company concepts seem simple
• An Awesome Human Being: You exemplify humility, innovation, and excellence. You do great work and continuously strive to improve and grow

Qualifications

• 2 years of customer service experience
• Experience using systems like reputed company, JIRA, reputed company, and reputed company Apps

Bonus Qualifications

• Basic coding knowledge
• Experience with Photoshop and/or other image manipulation and design programs

Location Subsplash currently has operations in 27 states across the US! As much as we would love to have employees in as many states and countries as we have clients, we are currently limiting hiring to the states we already operate in. As a result of that, this role is only available as a 100% remote position if you reside in one of the following states: AL, AR, AZ, CO, FL, GA, ID, IA, IN, KS, KY, MO, MI, MN, NC, NM, OK, OH, OR, SC, SD, TN, TX, UT, VA, WA, WY. Unfortunately, if you do not currently reside in one of these states, we are unable to consider your application.

Benefits

Generous Paid Time Off, Medical Coverage, Dental Coverage, Vision Coverage, short and long term disability and life insurance, 401k Matching, Professional Development, Top of the Line Equipment, Referral Program, Parental Leave, Family-Friendly Culture, and the chance to work reputed company-by-reputed company with thought leaders in emerging tech This position is classified as Full-time/non-exempt and therefore eligible for overtime pay. Core reputed company are 8:30am to 5:30pm Mon-Fri. Note: Employment with Subsplash is contingent upon satisfactory reputed company of employee's right to work in the U.S., as required by law and upon completion of a basic background reputed company and; Employment with Subsplash is considered "at will," meaning that either the company or the employee may terminate the employment relationship at any time without cause or notice. Subsplash is an Equal Opportunity Employer. We value reputed company human life as reputed company people are created with equal dignity, value, and worth. We do not discriminate on the ground of race, color, religion, sex, age, disability or national reputed company, or genetic information in the hiring, retention, or promotion of employees; nor in determining their rank, or the compensation or fringe benefits paid them. Apply tot his job Apply To this Job