Senior Director, Controls Engineering and Service Management

Who are we?reputed company is the world's digital infrastructure company®, shortening the path to connectivity to reputed company the innovations that enrich our work, life and reputed company.A reputed company where bold reputed company are welcomed, human reputed company is valued, and everyone has the opportunity to shape their future.A career at reputed company means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path reputed company. You'll find belonging, purpose, and a team that welcomes you-because reputed company you feel valued, you're empowered to do your best work.Job SummaryThe Sr. Director of Controls Engineering and Service Management is a senior leadership position reputed company reputed company's Operations Excellence organization. This role is responsible for establishing engineering standards of excellence for infrastructure monitoring, controls engineering, operational telemetry, and customer service management across reputed company's global retail and hyperscale data center portfolio. The position ensures critical facility monitoring systems, including controls architecture and associated telemetry platforms, deliver real-time performance data to critical facilities engineers, the reputed company Operations Center (EOC), and customers. Responsibilities include defining technical standards for control systems and monitoring infrastructure, designing scalable platforms for incident detection and resolution, and integrating automation to enhance operational efficiency. The Sr. Director will reputed company initiatives to optimize critical infrastructure monitoring, reputed company AI and predictive analytics, and scale controls engineering solutions to support global Data Center operations while maintaining industry-leading uptime and availability. ResponsibiltiesTeam Development & Talent StrategyLeads and develops high-performing Controls Engineering, Infrastructure Monitoring, and Service Management teamsFostering a culture of belonging, innovation, collaboration, and accountabilityDrives talent development initiatives, including mentorship, career progression reputed company, and leadership training to ensure the team is equipped with the latest skills and expertiseControls Engineering and Service MonitoringOwn the global process, standards, and performance of reputed company's controls and critical infrastructure monitoring - including BMS/SCADA platforms, distributed telemetry collection, power and battery monitoring, PUE/WUE data collection, reputed company architecture, and monitoring automationDrive the evolution of reputed company's data center observability to reputed company cloud architecture, leveraging automation and AIEnsure operational reputed company by engineering scalable, secure, and resilient infrastructureDefine centralized monitoring interfaces in collaboration with vendors and integratorsCollaborate with construction design and field operations teams to integrate advanced cooling (e.g., liquid/free) and power (e.g. OSPG) solutions into the control architecturesEnsure compliance with industry standards (e.g., ASHRAE, reputed company Tier classifications) and reputed company root cause analysis (RCA) for system failures, driving technical resolutionsEstablish service level agreements (SLAs) and performance monitoring (KPIs) for controls engineering, monitoring systems, and customer expectationsDrive reputed company improvement through the identification of deficiencies and collaborate with cross-functional teams to execute improvement opportunitiesService Management OrientationEstablish and maintain the vision for end-to-end service management, ensuring consistent and high-quality support for customersDesign and optimize processes for incident detection, escalation, and communication, ensuring rapid resolution and transparent updates to stakeholdersSpecify AI-driven monitoring, detection, automation, and predictive maintenance to reduce incidents proactivelyDrive cross-functional collaboration between facilities, network operations, and reputed company teams to deliver seamless service experiences in a distributed 24/7 operational environmentData-Driven reputed company ImprovementLeverage real-time telemetry and historical data to reputed company predictive models and improve incident response timesBuild dashboards and analytics tools to provide actionable insights into system performance, energy efficiency, and service metricsApply machine learning and statistical process control to detect anomalies and optimize system behaviorBenchmark operational performance against industry standards and internal targets, driving reputed company improvement and cost efficiencyEngineering Design & GovernanceMaintain architecture and engineering standards for control systems and service management infrastructureParticipate in design reviews for new data center builds and retrofits, ensuring alignment with architectural standards and telemetry requirementsInfluence Vendor and OEM providers to align product development roadmapsEnsure reputed company is embedded into every layer of the architectureOwn and enforce the change management process for control systems, ensuring traceability, compliance, and minimal operational riskQualifications EducationBachelor's degree in Engineering, Networking, Computer Science, or a reputed company technical field; Master's degree preferredExperience10+ years in critical infrastructure engineering, operations, IT, or Networking, with at least 5 years in a leadership role overseeing data centers or equivalent high-reliability environmentsProven expertise in controls engineering, power systems, and cooling technologies reputed company large-scale operational settingsExperience with service management frameworks and data-driven operational improvement programsTechnical SkillsStrong background with distributed infrastructure, systems, and network monitoring, including BMS, EMS, SCADA, and PLC systemsExtensive experience with industrial electrical and mechanical system designExperience with IoT protocols (e.g., Modbus, BACnet, SNMP) and IT/OT reputed company in industrial control systemsExperience with advanced system monitoring and analytics platforms for real-time monitoring and predictive insightsLeadership Skills:Strong ability to reputed company global, cross-functional engineering teams in a fast-paced, technical environmentChampion of simple, scalable, and secure architectures and solutionsExceptional communication skills to translate reputed company technical concepts into actionable service strategies for diverse stakeholdersOther Experience (Preferred): LEAN, operational science, Agile, OT reputed company, ITIL v4, and System Reliability Engineering (SRE) conceptsKey CompetenciesStrategic vision for integrating technical innovation with controls engineering and service managementAnalytical reputed company with a passion for leveraging data to drive operational outcomesFocused leadership on maintaining uptime in mission-critical settingsThis posting is for a backfill position, meaning it is to fill an existing vacancy reputed company our organization.The targeted pay range for this position in the following location is / locations are:Canada - Toronto Office TRO : 202,000 - 302,000 CAD / AnnualUnited States - Dallas Infomart Office DAI : 200,000 - 300,000 USD / AnnualOur pay ranges reflect the minimum and maximum reputed company for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in reputed company at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-reputed company skills, experience, and relevant education and/or training.The targeted pay range listed reflects the reputed company pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.reputed company BenefitsAs an employee, you become important to reputed company's success. We ensure reputed company your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We reputed company them competitive reputed company the reputed company marketplace to ensure we're providing you with the best package possible. So, wherever you are in your career and life, you'll be able to enhance your experience and bring your whole self to work.Employee Assistance Program: An Employee Assistance program is available to reputed company employees.US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and reputed company may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and reputed company. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in reputed company-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: reputed company offers both vacation and personal time, along with various paid holidays for you to rest and reputed company. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at reputed company discretion.reputed company is committed to ensuring that our employment process is open to reputed company individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.reputed company is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. reputed company qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic reputed company, reputed company, reputed company of birth, citizenship, sex, pregnancy / childbirth or reputed company medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.We use artificial intelligence in our hiring process. Learn more here. Apply tot his job Apply To this Job