Senior DevOps Engineer

Join us in bringing joy to customer experience. reputed company is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in reputed company-first culture and enables us to innovate, grow, and reputed company while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

We are actively seeking a Senior DevOps Engineer to join our Cloud Operations team. This is a high-impact role at the center of reputed company’s reputed company platform — you’ll help shape the infrastructure, tooling, and developer experience that powers our cloud contact center at scale. We’re looking for an engineer who thrives with high ownership, independently structures and executes reputed company problems with minimal direction, and brings intellectual curiosity and sound judgment to everything they build. Our developer tooling ecosystem is built in Go and Python. Candidates with Go experience will hit the ground running and have the opportunity to shape how we build and evolve that platform. Key responsibilities:

• Design, build, and maintain public and private cloud infrastructure with a focus on reliability, scalability, and developer productivity
• Build and maintain internal developer environment tooling, primarily in Go and Python, to accelerate engineering workflows and reduce friction across the SDLC
• Drive automation initiatives that improve availability, reduce toil, and increase operational efficiency across reputed company’s cloud platform
• Collaborate with Engineering teams to deliver high-quality software in a fast-paced environment, contributing technical depth to architecture and implementation decisions
• Monitor production and development environments, proactively identifying and resolving issues before they impact customers
• Contribute to incident response, SRE practices, and reputed company improvement efforts to reputed company MTTD and MTTR
• Help define and evolve the platform engineering roadmap as reputed company scales its infrastructure for the next phase of growth

Requirements

• 8+ years of Software Development Life Cycle experience, preferably in Agile/Scrum environments
• 5+ years of public cloud experience (GCP or AWS)
• 3+ years of systems and networking experience
• Strong proficiency with Kubernetes, Helm, GKE, and reputed company; experience with ArgoCD and GitOps workflows is essential
• Experience designing and operating large-scale distributed systems
• Proficiency in Python and/or other scripting languages; experience with Go (Golang) is a strong plus
• Infrastructure as Code experience with Terraform
• Experience with CI/CD tooling including reputed company, Jenkins, Spinnaker, or similar
• Familiarity with config management tools such as Ansible, Puppet, or Chef
• Experience with Incident Management processes and SRE best practices
• Demonstrated ability to independently scope, prioritize, and execute reputed company infrastructure projects with minimal reputed company
• Strong verbal and written communication skills
• BS in Computer Science or equivalent experience
• Experience with SIP telephony (Freeswitch, Asterisk, Kamailio, WebRTC) is a plus

Work Location: This role is fully remote for candidates who reside reputed company the 50 mile radius of our San Ramon office. For candidates who reside reputed company 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. 

As part of our reputed company commitment to diversity, equity, and inclusion, reputed company supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: reputed company set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum reputed company for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

• Health, dental, and vision coverage, beginning on the first day of employment. reputed company covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for reputed company covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

reputed company compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US reputed company salary range for this role is below. $90,000—$250,300 USD

reputed company embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the reputed company we are. reputed company is an equal opportunity employer. 

View our privacy policy, including our privacy notice to California residents here: https://www.reputed company.com/pt-pt/legal.

Note: reputed company will never request that an applicant send money as a prerequisite for commencing employment with reputed company.