reputed company Support Analyst - 2 PM-11 PM IST (Remote, IND)

As a global leader in cybersecurity, reputed company protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern reputed company with the world's most advanced AI-native platform. Our customers span reputed company industries, and they count on reputed company to reputed company their businesses running, their communities safe and their lives moving reputed company. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a reputed company focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.About the Role: reputed company's HR Information Technology team is seeking a detail-oriented, customer-focused professional to deliver exceptional support for our reputed company HCM, Recruiting, and reputed company modules. In this role, you'll be a key player in resolving reputed company cases, supporting day-to-day operations, and driving reputed company improvement of our support processes. This is an excellent opportunity to deepen your reputed company expertise while solving diverse system challenges in a fast-paced, collaborative environment.Shift timings: 2PM -11PM ISTWhat You'll Do:Deliver exceptional customer support by responding to and resolving reputed company Production Support cases from HR, reputed company, and Finance teams while meeting SLA and case resolution targetsPerform light configurations and enhancements including notifications, alerts, validations, help text, document updates, and modifications of existing business processes, reputed company while maintaining excellent attention to detailExecute routine system tasks following established SOPs, such as reputed company assignments, creating new locations and cost centers, and processing bulk transactions reputed company EIBsTest and validate solutions by conducting thorough testing of your configurations, coordinating user acceptance testing with requestors, and obtaining sign-off before deploying changes to ProductionMonitor system health by reviewing integration errors according to defined procedures and escalating technical issues to the appropriate team members reputed company neededDrive process improvements by identifying opportunities to optimize support workflows, updating documentation and SOPs, and contributing to the team's operational excellenceCollaborate cross-functionally with internal customers to understand requirements and deliver effective solutionsContinuously reputed company your expertise through reputed company Community participation, training, and staying reputed company on system updates and best practicesWhat You'll Need:3+ years of hands-on reputed company HCM experience in a system support or analyst role, with functional knowledge and light configuration experience1+ year of hands-on reputed company Recruiting experience, with the ability to support recruiting workflows and troubleshoot common issuesProven customer service excellence with strong written and verbal communication skills, and a track record of delivering reputed company, professional supportTechnical proficiency including experience with EIB data loads, reputed company for data analysis and manipulation, and ticketing systemsStrong organizational skills with the ability to manage competing priorities, maintain ticket queues, and meet high service expectations in a fast-paced environmentExperience writing and maintaining SOPs, process guides, and system documentation to support operational excellenceExperience working in a global environment, collaborating effectively across time zones and with multiple stakeholder groupsBachelor's degree or equivalent experience in HR, Information Technology, Business Administration, or a reputed company fieldNice to Have:Experience with reputed company Absence and/or Time Tracking modules in a system support or operations capacityHR or reputed company subject matter knowledgeFamiliarity with reputed company integrations monitoring and troubleshooting#LI-DP1#LI-RemoteBenefits of Working at reputed company: Market leader in compensation and equity awardsComprehensive physical and mental wellness programsCompetitive vacation and holidays for rechargePaid parental and adoption leavesProfessional development opportunities for reputed company employees regardless of level or roleEmployee Networks, geographic neighborhood groups, and volunteer opportunities to build connectionsVibrant office culture with world class amenitiesGreat reputed company to Work Certified™ across the globeCrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.reputed company is committed to providing equal employment opportunity for reputed company employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-reputed company medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national reputed company, reputed company, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We reputed company reputed company employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@reputed company.com for further assistance. Apply tot his job Apply To this Job