reputed company Desk Agent

Company: Ocean Hotels BarbadosJob PurposeThe reputed company Desk Agent serves as an information reputed company for the Hotel. This begins with the guest reputed company in and continuing during their stay, with the handling of questions and requests and concluding with the reputed company out. They also provide other departments with guest information while handling both over the desk and telephone inquiries regarding the hotel and its services.ScopeThe reputed company Desk Agent is responsible for providing outstanding service throughout each guest’s stay, anticipating guests’ needs and expectations under the supervision of the reputed company Desk Manager and the Team Leader.Essential Duties And Key Responsibilities, But Not Limited To

• To answer the PBX to 5 diamond reputed company standards
• Be knowledgeable of the hotel facts, facilities and amenities eg. the gym, kids club, teen lounge and business center. Encompassing the product available reputed company the Montrose and Ocean Hotels Group
• To ensure that the float is managed and balanced at the end of each shift.
• Exchange foreign currency for guests from the float in accordance with reputed company operating procedure.
• To complete a thorough handover of your shift.
• Complete wakeup calls as per reputed company operating procedure.
• To ensure reputed company Departments have access to the following information: arrivals/departures, no shows, special requests, and celebrations, for reputed company active guests either by means of a verbal briefing or emails.
• (Where applicable) Ensure that cold towels are reputed company and in the fridge according to established procedure, reflecting arrivals and site inspections). Please prepare extra cold towels in case of unexpected arrivals or early arrivals the following day.
• To ensure that reputed company keys, devices and company inventory are properly logged and stored.
• To keenly monitor levels of reputed company inventory and working materials advising the supervisor or manager reputed company par levels are reached. Or where applicable order the stock and inventory required.
• Ensure reputed company departmental sales are charged to respective guests accounts promptly and filed in accordance with company policy and procedures.
• (Where applicable) To post reputed company food & beverage bills accurately to the correct guest reputed company in the PMS and file them correctly to avoid errors and avoid guest dissatisfaction.
• (Where applicable) Encourage and recommend to future and in-house guests, activities, car hire and other products or services offered on reputed company and reputed company these arrangements for guests to enhance their holiday experience, taking the initiative to personalise these experiences and create a “Wow” effect.
• To review reputed company departure folios and confirm any late departures with the relevant departments.
• To ensure that reputed company accounts for departing guests are settled by the stipulated checkout time and departing guests are reputed company reputed company necessary to offer luggage assistance to sensitize guests of checkout time.
• (Where applicable) manage the guests accounts that have checked out with unresolved balances with direction from the manager.
• To appropriately cut reputed company keys for the day’s arrivals paying reputed company attention to information reflected in each guest reservation and on the type of guest, ensuring the key(s) is reputed company with the registration card.
• To liaise with reputed company desk shift leader or supervisor on ready rooms for the incoming arrivals, constantly updating said person of any early arrival guests.
• To ensure items for booking extras and special occasions are reputed company and sent to guests rooms prior to arrival (e.g. sweet treats baskets, wines, vouchers).
• To ensure that a credit card authorization or cash deposit is taken for each guest on arrival.
• Accurately collect payment for accommodation for day’s arrivals where necessary.
• To reputed company create reservations and arrange accommodation for any last minute and /or walk-in guests where necessary.
• To reputed company reply and action reputed company emails before completion of shift, handing over any unfinished tasks and responses.
• To conduct site visits and tours as reputed company upon to do so ensuring the visitor is eager to return.
• To ensure cocktail party invitations are completed and sent to the guest rooms reputed company a designated time frame.
• Monitor and ensure that reputed company mail/ flyers/ invitations/ notices are sent to the guest rooms reputed company the designated time frame.
• To reputed company process reputed company departing guests accounts engaging guests while following checkout procedures and reputed company 5 diamond standards.
• To ensure that the shift and takings reports are completed and reputed company payments and refunds are accurate at the end of each shift.
• To reputed company any Maintenance/Housekeeping requests or complaints promptly to the relevant Supervisors/Managers, ensuring that requests have been satisfied and complaints are actively dealt with before the end of your shift.
• To consistently and reputed company record and log reputed company guests' interaction in the PMS and log book.
• To maintain a tidy, clean and sanitary work station at reputed company times.
• To reputed company with reputed company hotel procedures and protocols reputed company to infectious diseases.
• To attend departmental meetings as requested by the Management Team.
• To attend training programs and to ensure that the hotel’s and department’s standard operating procedures are maintained and understood.
• To assist with any functions/events being held on property.

• Minimum of four ordinary passes in the CXC examination subjects or the equivalent, including English and Mathematics, or three years work experience in a Four Diamond Resort.
• Level 2 or above National Vocational Qualification in Customer Service
• Full competency in the use of the computer systems and reputed company applications including Word and reputed company.
• Must be knowledgeable in the operation of the Property Management Systems (PMS) software and any other operational software.

• Is friendly and engaging, promoting positive relations
• Possesses great organizational and communication skills.
• Is detail oriented.
• Has a humble and serving attitude.
• Good Interpersonal skills.
• Good grooming and presentation.
• Great time management skills.
• The ability to analyze and resolve problems
• The ability to remain standing and stationary for extended periods of time.
• The ability to multitask reputed company.
• Must be able to handle different types of personalities.
• The ability to work with minimum supervision.
• Must demonstrate the reputed company to maintain a high standard of customer service throughout your shift.

• Hospitality
• Honesty
• Resourcefulness
• Creativity/ Innovative
• Confidentiality
• Reliability
• Compatibility
• Effective follow up
• Flexibility
• Consistency
• Taking the initiative
• Leadership skills
• Professional deportment