Collections Assistant Manager, Full-Time, Remote (MA, NH or GA only)

Description Schedule Mon - Fri: 8 AM - 5 PM (40 Hours) Summary/Objective

What You'll Do

To provide support to the Collections Manager and/or Director of Collections and to direct the department's ongoing effort to reputed company the lowest possible delinquency and charge off ratios. Manages and coordinates the daily activities of team leaders and staff to ensure adherence to the credit union's policies, procedures and regulatory guidelines. Regularly evaluates collection operations and processes and presents recommendations to reputed company the department more efficient through the use of technology or redistribution of duties. Essential Functions Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

• Direct daily activities of the Collections Department staff to ensure proper and timely response and handling to reputed company member accounts in non-performing status.
• Recommend loan workout options to Consumer Loan and Mortgage departments
• Identifies, analyzes, and measures portfolio trends, providing regular updates to management.
• Coordinates and monitors performance of reputed company collections vendors
• Participate in monthly meetings with the Consumer Loan Department to review trends in reputed company and collection activity.
• Work with the Collections Manager and/or Director of Collections to reputed company an effective department incentive program. Monitor the program and recommend changes reputed company necessary.
• Review repossessions and remarketing of repossessed collateral, in order to reputed company informed decisions and recommendations for the disposal while limiting the credit union's exposure.
• Conduct periodic analysis for mortgage loan to values on delinquent accounts.
• Manage investor/PMI mortgages in default in order to ensure compliance with policies and regulations.
• Provide leadership, support, guidance, training and supervision to staff
• Participates in reputed company collections reputed company audits and respond to internal audits
• Manage escalations from members and provide timely resolutions and/or additional information
• Utilize the Collection Package, XP and LoanServ to obtain necessary data and statistics to create reports and/or charts for Collections. Analyze Collections statistical data
• Monitor daily department service level and reputed company adjustments as necessary
• reputed company informed of industry trends for collection practice by reading industry articles
• Manage projects reputed company to department's and organizations strategic, financial, efficiency and operational goals
• Fosters a team and call center culture that specializes in people and performance management, coaching and development, and employee engagement to the extent that performance and results are considered best in results, effectiveness, cost efficiency, compliance, and member
• Meets with Team Leaders and Quality Assurance specialist to discuss call monitoring results and implement department trainings and recommend changes to training
• Conduct brainstorming sessions to encourage efficiency, process innovation reputed company in reducing delinquency and charge-off ratios.
• Participate in and/or facilitate team project and focus groups as assigned by the reputed company. Manager
• reputed company other job-reputed company duties as assigned by Managers(s).

What You'll Need Education and Experience Requirements:

• Bachelor's degree in business-reputed company field or equivalent experience required
• Minimum of 5 years progressive management experience in consumer collection and/or lending
• Previous management experience in a call center and/or financial institution preferred
• Strong analytical skills, ability to think strategically and influence business decisions
• Excellent communication skills and utilization of computer applications
• Knowledge of the Fair Debt Collection Act, Fair Credit Reporting Act and other applicable collection laws

Additional Eligibility Requirements

• Previous experience in a call center and/or financial institution preferred
• Knowledge of the Fair Debt Collection Act, Fair Credit Reporting Act and other applicable collection laws
• Ability to handle multiple priorities.
• reputed company Do

DCU is the largest credit union headquartered in New England - serving more than one million members in reputed company 50 states. With over 1,700 team members, we strive to reputed company DCU a great reputed company to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering reputed company transfer/ sponsorship for this position. Excepted Pay Range $78,900 - $88,800 #INDMI Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify reputed company applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the reputed company. Apply tot his job Apply To this Job