Records & Information Management Administrator Analyst

About the position At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us. The Principal Records & Information Management (RIM) Administrator plays a critical role in shaping and executing both short-term and long-term strategies for managing digital and paper records across BCBSM. This position holds full ownership and accountability for the organization’s Records & Information Management Program, including oversight of Electronic Content Management (ECM) activities. By leading the development and enterprise-wide adoption of RIM policies, procedures, and guidelines, the Administrator ensures consistent, compliant practices that safeguard organizational information. This role is essential to maintaining compliance with state and federal regulations, statutes, and laws, as well as meeting HIPAA and HITECH requirements for the secure retention and management of BCBSM content.

Responsibilities

• Direct and coordinate the enterprise-wide Records & Information Management (RIM) Program, ensuring consistency, compliance, and efficiency across paper and digital records.
• Serve as the organization’s SME on RIM standards, regulations, and best practices, guiding enterprise-wide adoption.
• Develop, maintain, and enforce corporate RIM policies, retention schedules, and legal hold requirements in partnership with Legal.
• Design and deliver RIM training programs; establish and lead the RIM coordinator program to empower business units.
• Oversee offsite storage, shredding services, and retrieval processes; provide guidance on standardized boxing and inventory procedures.
• Manage digital content throughout its lifecycle, assist with retiring IT systems, and make sure data is disposed of properly.
• Work with IT to meet records management requirements, use ECM tools effectively, and support proper archiving and disposal processes.
• Partner with Legal, IT, and business stakeholders to refine and operationalize e-Discovery processes.
• Maintain effective communication with internal and external stakeholders to ensure shared understanding of data management obligations.

Requirements

• 3 years of experience in Records Information Management (RIM), Information Lifecycle Management, or Data Governance, preferably within the healthcare sector.
• Comprehensive understanding of managing data throughout its lifecycle — from acquisition to retention, archiving, and disposal.
• Knowledge of healthcare regulations and compliance standards impacting data and records management.
• Strong leadership skills with demonstrated ability to manage projects and drive initiatives.
• Self-directed individual contributor capable of working with minimal supervision.
• Experience collaborating across Legal, IT, and business stakeholders to implement data governance and compliance solutions.
• Excellent analytical and critical thinking abilities.
• Strong problem-solving skills with the ability to design and implement practical solutions.
• Effective interpersonal, communication, and negotiation skills.
• High school diploma (or equivalency) and legal authorization to work in the U.S.

Nice-to-haves

• Experience delivering training and education on compliance and best practices.
• Customer service orientation with the ability to support and guide business units.

Benefits

• Medical, dental, and vision insurance
• Life insurance
• 401k
• Paid Time Off (PTO)
• Volunteer Paid Time Off (VPTO)

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