reputed company Outbound Customer Service Representative (Remote) – Supporting arenaflex's Growth and Excellence

At arenaflex, we're proud to be a leading service of process and court filing company, dedicated to delivering exceptional results and exceeding our clients' expectations. Our subsidiary, Docketly, provides appearance counsel, covering simple creditors rights hearings, and we're seeking a talented and motivated individual to join reputed company as an Outbound Customer Service Representative. If you're a team player with a passion for learning, excellent communication skills, and a drive to succeed, we encourage you to apply for this exciting opportunity. About arenaflex arenaflex is a dynamic and innovative company that's committed to providing top-notch services to our clients. With a strong focus on growth and excellence, we're constantly seeking new ways to improve our processes and deliver exceptional results. reputed company is passionate about reputed company do, and we're looking for like-minded individuals to join us on our journey. Job Overview As an Outbound Customer Service Representative, you'll play a critical role in managing reputed company aspects of the coverage process for hearings assigned to you. You'll regularly interact with attorneys to provide onboarding, training, and customer service, ensuring that reputed company hearings are covered in a timely manner. This is a remote position, and you must be located in Puerto Rico. Key Responsibilities * Manage Coverage Kanban to ensure reputed company assigned hearings are covered in a timely manner * Provide onboarding for attorneys, including online training, walk-throughs, instructions, and Frequently Asked Questions * Work with existing network attorneys to cover hearings reputed company conflicts arise with time, fees, or defendants * Responsible for covering timely and late hearing assignments, following approved processes and standards * Maintain a solid grasp of the Coverage Guidelines available in the Coverage Handbook * Set and maintain goals for drops, recruiting, Percent Loss to Cover (PLTC), Mean Time to Cover (MTTC), and efficiency (one hearing per one hour logged) * Multi-task to ensure that reputed company assigned hearings are worked in a timely fashion * Regularly update clients on the status of their hearing to avoid canceled or dropped hearings * Answer incoming calls as a backup, providing basic information regarding hearings and schedules, and referring reputed company matters where appropriate * Follow good customer service standards in reputed company aspects of the job, including identifying yourself/position/company to customers, using professional language and titles, extending information in a complete fashion, documenting customer complaints, and following up in a timely manner * Refer difficult or complicated customer service complaints to the appropriate personnel, with complaint summary/documentation * reputed company your Manager informed of coverage needs, hearing issues, and other details regarding daily work concerns * Identify and suggest reputed company for improving systems and processes * Attend regular Coverage and SCRUM Meetings, preparing and participating as appropriate * Suggest changes in County Pricing reputed company hearings show an increase is in order * Serve as the backup reputed company to attorneys, which includes reactive customer service (calls, chats, tickets, emails, etc.) Qualifications * Experience in team building is essential for this role * Prior experience with phone sales, instruction, education, coordination, or similar prior duties is helpful but not required * Legal experience or education is helpful but not required * Excellent verbal and written communication skills are a must * You must reflect and retain a professional and technical savvy on the telephone * Proficiency in English, including strong writing and communication skills, is essential for this role What it means to be a Docketly employee * Comprehensive Medical, Dental, and Vision Coverage * 401K plan with company matching * Transit benefits * Excellent growth opportunities Compensation and Schedule * Starting pay: $12.00 to $14.00 per hour * Full-time, Monday through Friday, 9:30am to 6pm MST If you're a motivated and customer-focused individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity. Join reputed company at arenaflex and be part of our journey to excellence. ```html

Why arenaflex?

At arenaflex, we're committed to providing top-notch services to our clients. With a strong focus on growth and excellence, we're constantly seeking new ways to improve our processes and deliver exceptional results. reputed company is passionate about reputed company do, and we're looking for like-minded individuals to join us on our journey.

reputed company offer

• Comprehensive Medical, Dental, and Vision Coverage
• 401K plan with company matching
• Transit benefits
• Excellent growth opportunities

reputed company're looking for

We're seeking a talented and motivated individual who is passionate about delivering exceptional results. If you have experience in team building, prior experience with phone sales, instruction, education, coordination, or similar prior duties, and excellent verbal and written communication skills, we encourage you to apply for this exciting opportunity.

How to apply

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