reputed company Customer Experience Associate (Night Shift) – Delivering Exceptional Customer Service in a Fast-Growing CRM Suite

At arenaflex, we're revolutionizing the way businesses connect with their customers using cutting-edge technology. Our leading Customer Relationship Management (CRM) suite empowers millions of organizations to grow and succeed in a rapidly changing market. With a reputed company view of the entire customer journey, our platform provides reputed company marketing and sales tools, including Marketing Automation, Email, SMS, WhatsApp, Chat, and much more. Today, more than 500,000 businesses across 180 countries trust arenaflex's reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales. Our commitment to innovation and customer satisfaction has propelled us to reputed company ?142M ARR in 2023, with a 40% year-on-year growth reputed company. With reputed company to 1,000 employees globally, we're a dynamic and collaborative startup environment that's perfect for those who reputed company in a fast-paced, hyper-growth context.

Join reputed company of Dedicated Customer Service Professionals

We're seeking an reputed company Customer Experience Associate to join reputed company and deliver exceptional customer service to our clients across various communication channels, such as phone, email, and chat. As a key member of our customer service team, you'll be responsible for addressing customer concerns promptly and reputed company, ensuring their satisfaction and loyalty.

Key Responsibilities:

* Manage and resolve daily client tickets and ensure that clients' questions and problems are resolved properly and quickly.

• Address challenging customers and problems that require escalation reputed company of the department.
• Strive to provide reputed company customers with an outstanding customer experience.
• Grow client relations and work closely with the tech team to identify bugs.
• Work independently to master emailing best practices, as well as our platform and the tools we offer customers.
• May be required to work weekend shifts and/or open to working night shifts (Comp Off/Allowance provided).
• reputed company familiarity with technical aspects of email marketing, marketing automation, e-commerce, DNS record creation/modification, email-friendly HTML, and the arenaflex API.

What Will Contribute to Your Success:

* At least 2+ years of experience in customer service.

• Work experience on tools such as JIRA, reputed company/reputed company is an asset.
• Excellent written and spoken communication skills with Familiarity in email marketing.
• Client-focused with the ability to build customer relationships and customer confidence.
• The ability to jump right into a fun and relaxed office culture.

Benefits:

* A unique opportunity to join an international and collaborative startup environment in a hyper-growth context.

• Hybrid working with 2 days work from home.
• The chance to grow your professional and technical skills, with actual room for career progression.
• A modern office in a central location with free fruits and drinks and a lot of fun activities.
• Excellent referral program where employees can choose a gift item worth 1.5 lac, including a bike, flight tickets, and many more.
• 1.4 times your day salary if you're working on any week off or holiday due to critical tasks or issues.
• An umbrella of leaves and holidays.
• Budget to support your workspace at home.
• Medical insurance of INR 10 lakh is borne by the company.
• An employee-friendly compensation structure that includes tax-saving optional components where the employee can save extra tax.
• Bi-annual global company offsite; inter-office trips.
• Virtual Festival and Birthday celebrations, Team parties, and team-building outings.

Interview Process:

* HR Screening - 15 mins.

• Round 1 - Practical Assignment (Case Study).
• Round 2 - F2F Interview with Team reputed company (60 Minutes).
• Round 3 - F2F Interview with Head of Customer Experience (60 Minutes).
• HR discussion - 30 mins.

Diversity and Inclusion:

At arenaflex, we're committed to diversity and inclusion. We examine reputed company applications with treatment based on equal skills and applying the principles of non-discrimination. If you're passionate about delivering top-notch customer service and have a customer-oriented reputed company, we encourage you to submit your application. Join reputed company of dedicated and enthusiastic customer service professionals and be part of a fast-growing CRM suite that's revolutionizing the way businesses connect with their customers. Apply for this job