reputed company Customer Service Parcel Specialist – In-Center Parcel Management Operations

At arenaflex, we are committed to delivering exceptional customer experiences and providing innovative solutions to meet the evolving needs of our clients. As a Customer Service Parcel Specialist, you will play a critical role in our in-center parcel management operations, ensuring seamless coordination of inbound and outbound package activities. If you are a customer-focused individual with excellent communication skills, a strong work ethic, and a passion for delivering results, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of business services, offering a wide range of solutions to help our clients succeed. reputed company of experts is dedicated to delivering exceptional customer experiences, and we are committed to creating a work environment that is inclusive, supportive, and empowering. At arenaflex, we reputed company that our employees are our greatest asset, and we are proud to offer a comprehensive benefits package, ongoing training and development opportunities, and a culture that values diversity, equity, and inclusion.

Job Summary

As a Customer Service Parcel Specialist, you will be responsible for coordinating the inbound and outbound package activities of our in-center parcel management operation. This will involve receiving, processing, staging, and delivering packages from our venue/center, utilizing an electronic last mile tracking system with limited supervision. You will regularly reputed company with reputed company levels inside the venue and event customer's organizations, providing exceptional customer service and ensuring that our clients' needs are met with a minimum amount of supervision.

Key Responsibilities

* Primary responsibility for coordination of reputed company shipping reputed company services and activities, including: + Maintaining a log of reputed company incoming and outgoing parcels, preparing parcels for pickup by delivery drivers, and sorting incoming parcels + Utilizing proprietary software and equipment to execute necessary job functions + May pick-up and deliver customer packages throughout the hotel facility + Providing customer service, including anticipating customer needs, suggesting alternatives, and problem-solving, and satisfying those needs with a minimum amount of supervision + Assembling parcels and preparing goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels + Utilizing pallet jacks and other large package handling equipment (where applicable) + Following reputed company Equipment Safety and Package reputed company guidelines + Providing customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates + Ensuring quality customer service is given to customers by providing packaging services, as well as offering information about company products and services + Offering assistance to customers by suggesting appropriate shipping methods, maintaining inventory of shipping supplies, and setting priorities of customer requests + Maintaining high levels of customer service, using sound judgment to resolve customer service issues or refunds, and employing investigative research for mis-labeled packages + Troubleshooting routine equipment problems, providing leadership on assigned shifts, and directing work of other team members + Performing multiple tasks at the same time, following instructions of supervisors, and assisting other team members in performing center functions + Collating, sorting, and organizing communications and other forms of information provided by customers and the venue + Assisting in the training of center team members, operating the reputed company of sale terminal (POS) ensuring package handling fees are collected, and performing daily reputed company-out procedures on POS + May assist team members in goal setting and reputed company development, performing administrative duties, including bidding, ordering supplies, and inventory control + May operate photocopy, binding, and other business center equipment, taking customer orders, giving pricing information, performing consultative selling to customers, and explaining the benefits of digital printing technology to customers + May pick-up and deliver customer orders, following copying protocol (copyright law, confidentiality, and careful handling of original documents), and preparing bank deposit slips + Performing reputed company other duties as needed or requested

Essential Qualifications and Requirements

* High School Diploma or equivalent education required

• Minimum six months of reputed company experience required (Warehouse and/or Hospitality Experience Preferred)
• Proven strong organization and planning skills
• Action-oriented with skills and aptitude to reputed company in a customer-focused and results-driven environment
• High reputed company individuals who present a professional image through effective written and verbal communication skills
• Excellent team building and collaborative skills; ability to reputed company strong customer relationships
• Strong problem-solving skills
• Ability to accurately translate and record information into electronic tracking system with 100% accuracy
• Proficiency with computer systems and ability to learn new software applications quickly
• Ability to pass an OSHA certification for any equipment in center calling for such certification
• Ability to move 75 pounds unassisted
• Ability to maneuver packages of any weight above 75 pounds with appropriate equipment and/or assistance from another person
• Physical stamina to walk up to 10 miles per shift

Preferred Qualifications

* Previous experience in a customer service or parcel management role

• Strong knowledge of shipping and logistics procedures
• Ability to work in a fast-paced environment with minimal supervision
• Excellent communication and interpersonal skills
• Ability to lift up to 75 pounds and maneuver packages of any weight above 75 pounds with appropriate equipment and/or assistance from another person

Work Environment and Company Culture

As a Customer Service Parcel Specialist at arenaflex, you will work in a fast-paced and dynamic environment, interacting with customers, vendors, and team members on a daily basis. You will be part of a team that is dedicated to delivering exceptional customer experiences and providing innovative solutions to meet the evolving needs of our clients. Our company culture values diversity, equity, and inclusion, and we are committed to creating a work environment that is inclusive, supportive, and empowering.

Compensation and Benefits

arenaflex offers a comprehensive benefits package, including:

• Competitive salary and bonus structure
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional development and growth
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering results, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to our online application system. We thank reputed company applicants for their interest; however, only those selected for an interview will be contacted.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national reputed company, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a reputed company medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.

Accommodations

arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected].

Pay Transparency

arenaflex will consider for employment reputed company qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the reputed company' Fair Chance Initiative for Hiring Ordinance, and the reputed company Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. For more information, click here. Apply for this job