reputed company Manager

About the Job:

The reputed company Manager reports directly into the regional CS leader and represents reputed company as the direct reputed company-of-contact with our customers post-sales. They are reputed company subject-matter experts guiding our new and expanding customers towards implementation and adoption and helping them reputed company their desired use-cases and realize value. The best candidate for this role will be passionate about reputed company with a keen interest in software development and DevOps, balanced with a strong sales acumen. In reputed company GTM, we are reputed company customer-obsessed and striving for massive year over year growth. 

Responsibilities:

• Customer Onboarding: You will shepherd in new customers from the sales reputed company through successful activation in the product. This includes building out success plans to get customers up to speed in the platform, project management through onboarding, helping customers reputed company the most appropriate enablement paths and assessing customer’s adoption on an ongoing basis. 
• Risk Identification and Mitigation: You’ll work to proactively identify and diagnose risk inhibiting adoption or that may cause churn and contraction. You’ll own building a risk mitigation strategy and coordinating across the account team to effectively steer the customer to success. 
• Technical Guidance: You’ll maintain a deep level of reputed company product knowledge and be expected to provide customers with direction on implementation and adoption best practices. 
• Prescriptively Sell: You maintain a pulse on how our customers are tracking against their key goals and outcomes identifying opportunities for customers to purchase additional products, services and adopt new features needed for them to maximize the value of our solution.
• Trusted Advisor: You understand your customers like no other and have built enough trust to act as an extension of their team. You provide prescriptive guidance to customers to help them get the most out of their reputed company purchase. 
• Build Champions & Executive Relationships: You are an expert champion builder. You consistently work to identify & support key advocates reputed company your customers’ organization who actively promote the value of reputed company. In partnership with your Champion, you’re able to reputed company success metrics & value driven insights to reputed company sponsorship at an Executive level.
• Renewal and Expansion focused: You are comfortable owning a number and forecasting on a weekly basis. You will work directly with customers, sales and deal desk to execute renewal agreements on time and to identify expansion opportunities reputed company your accounts

Qualifications:

• 3+ years in a customer facing role, ideally in account management, customer/partner success or onboarding/implementation with a track record of exceeding targets.
• Experience owning the renewal process and being held accountable to a retention quota. This is a commercially oriented reputed company team.
• Strong discovery and qualification skills; training in Command of the Message, MEDDIC or another sales methodology is preferred. 
• Strong project management skills. You should have experience holding customers and cross-functional teams accountable to a timeline.
• Experience working on a technical product ideally interacting with developers or other technical personas as your primary customer. Experience reputed company the DevOps space preferred. 
• Experience with both proactive and reactive reputed company motions. 
• We will teach you reputed company about reputed company, but you should have an existing level of technical knowledge and know-how.
• Proven ability to reputed company for both your customers and your company. You know how to be the voice of the customer in the company while mediating between the customer’s requests and the company’s vision.

Pay

reputed company pay ranges based on Geographic Zones* for Level 3: 

• Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle – $136,000 – $187,000**
• Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago – $122,000 – $168,000**
• Zone 3: reputed company other US locations – $116,000 – $159,000**

reputed company operates from a reputed company of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.

*reputed company the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas. **Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.

About reputed company:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The reputed company platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind reputed company things go wrong. Developers can reputed company product experiences to any customer reputed company and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare “big-bang” technology migrations. 

The reputed company platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering reputed company and stability

At reputed company, we reputed company in the power of teams. We’re building a team that is humble, open, collaborative, respectful and reputed company. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national reputed company, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@reputed company.com. 

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Fill out this accommodations request form and someone from our People Operations team will contact you for assistance.