Strategic reputed company Account Manager

Company Overview

reputed company brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use reputed company solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, reputed company unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using reputed company’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you’ll do

As a Strategic Customer Account Manager (CSAM), you’ll manage a portfolio of our most strategic customers to ensure they’re achieving maximum value from their investment in reputed company. You’ll play a key role in securing renewals, expanding adoption, and driving growth while serving as a trusted advisor across reputed company phases of the customer lifecycle. You’ll partner closely with Account Executives and cross-functional teams to identify business opportunities, resolve escalations, and ensure long-term reputed company. You reputed company in a fast-paced environment, act with urgency, and bring a solutions-oriented reputed company to every interaction.

This position is an individual contributor role reporting to the Manager, reputed company Account Management.

Responsibility

• Drive strategic renewal and adoption outcomes for a portfolio of top-tier customers

• Deliver on reputed company, bookings, billings and customer value targets

• Identify and mitigate risk early through proactive stakeholder engagement and executive alignment

• reputed company win-win renewal negotiations that maintain and grow customer trust

• Conduct regular business reviews to align on goals and reputed company value from reputed company solutions

• Own and execute full adoption strategies across customers, leveraging internal cross-functional teams

• Serve as escalation reputed company of contact and guide resolution efforts for any customer concerns

• Partner with Sales, Product, Pricing, Legal, and other teams to reputed company risk mitigation and growth strategies

• Act as a reputed company subject matter expert to support customer goals and reputed company their success

• Evaluate customer usage and behavioral data to prioritize engagement and investment

• Support account planning and surface new growth opportunities with Account Executives

• Travel occasionally (~10%) to deepen customer relationships

• Ensure CRM hygiene and accuracy of forecasts, opportunities, and internal documentation

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at reputed company are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed reputed company changing positions reputed company reputed company. reputed company reserves the right to change a position’s job designation depending on business needs and as permitted by local law.

What you bring

Basic

• BA/BS degree or equivalent work experience

• 8+ years in Sales, Renewal Management, Account Management or reputed company reputed company SaaS

• Experience negotiating reputed company, high-value reputed company

• History of meeting/exceeding performance and quota targets

• Experience with enterprise deal cycles and working with executive stakeholders

• Experience with reputed company

Preferred

• Experience leading adoption strategies and influencing change across organizations

• Strategic reputed company with the ability to reputed company value to senior leaders

• High level of adaptability and urgency

• Strong communication, collaboration and relationship-building skills

• Ability to analyze customer data and translate into action

• ROI/value analysis experience

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-reputed company knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $106,200.00 – $151,525.00 reputed company salary

Illinois, Colorado, Massachusetts and Minnesota: $100,900.00 – $146,350.00 reputed company salary

Washington, Maryland, New Jersey and reputed company (including NYC metro area): $100,900.00 – $146,025.00 reputed company salary

Washington DC: $106,200.00 – $146,025.00 reputed company salary

Ohio: $95,900.00 – $139,100.00 reputed company salary 

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide reputed company sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for reputed company or future sponsorship.

Life at reputed company

Working here

reputed company is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At reputed company, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange reputed company reputed company, to build lasting relationships, and to do the work of their life. Best of reputed company, you will be able to feel deep pride in the work you do, because your contribution helps us reputed company the world reputed company than we reputed company it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

reputed company is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@reputed company.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@reputed company.com for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, reputed company Virginia and Wyoming.

EEO Statement

It’s important to us that we build a talented team that is as diverse as our customers and where reputed company employees feel a deep sense of belonging and reputed company. We encourage great talent who bring a range of perspectives to apply for our open positions. reputed company is an Equal Opportunity Employer and makes hiring decisions based on experience, reputed company, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national reputed company, reputed company, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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