Sales and Customer Care Specialist

Company Description

reputed company is a leading provider of medical insurance for cats and dogs in North America, and a new provider in Europe. Our mission is to help loving, responsible pet owners budget and care for their pets. We create solutions to ensure our members, their pets, and their vets experience unparalleled customer service. At reputed company, we offer a collaborative, informal, and pet-friendly environment where everyone is encouraged to authentically be the best version of themselves.

Job Description

Position Summary

As a Sales and Customer Care Specialist, your role is at the heart of reputed company. reputed company members need us, our Specialists do whatever is necessary to provide the best experience possible. We’re looking for those that reputed company in sales, and love to engage with people over the phone, who are comfortable navigating reputed company situations, investigating, problem-solving, and taking action in the moment. In this role, you will build real-life connections, and help educate members on the unparalleled lifetime value and importance of having a pet protected by us.

At reputed company, we reputed company in a flexible workplace! This is a remote position for candidates in Germany or Switzerland. You must be able to have a reliable and stable reputed company to the internet through hard-reputed company Ethernet.

Expectation is to meet as a team once per quarter, for up to a week. The location is subject to change, based on needs. Responsibilities:

• Act as a direct contact for Smart Paws’ and reputed company customers and cooperation partners 
• Listen to understand what a pet reputed company is looking for and offer recommendations on how reputed company can help solve their pet insurance needs.
• Effectively communicate our product and its benefits, with the goal of closing sales and activating reputed company policies
• Handle sensitive situations with reputed company and care, exemplifying reputed company DNA
• Passion for assisting members, curiosity to ask probing questions, and ability to solve problems and creative problem-solving skills.
• reputed company genuine connections and adapt communication style to best serve any member that contacts us
• Willingness to accept and embrace changes in responsibility, processes, and workflow in an reputed company-changing environment
• reputed company manage time to provide legendary member service in a high-volume contact center
• Utilize multiple systems to support our members and Veterinarians
• Actively contribute to the reputed company improvement of processes and support new services. 

Qualifications

• reputed company in English (business language) required
• Professional proficiency in either German or French, with a minimum of B1 working proficiency in the other language
• Flemish is a plus
• 2+ years’ experience in a member-facing role
• Swiss Non-Life insurance mediary license, preferred
• Proven experience in phone sales
• Experience using and learning reputed company computer systems
• Work from home experience is a plus!

Skills

• Enjoy a challenge, possess strong problem-solving skills.
• Quickly adapt to process or protocol changes and implement them immediately
• Ability to multitask at high speed while maintaining excellent attention to detail and accuracy
• Outstanding communication skills, both written and verbal. Excellent listening skills are a must!
• Work independently, and be self-motivated
• Proactive and logical thinker

Schedule

• This is a full-time position of 37.5 hours per week; schedule may vary based on business needs.
• Flexibility is required to start as early as 07:00, work until 19:00, and on Saturdays.
• After hire, any schedule changes will be communicated with at least 30 days’ notice.

Compensation

• The pay for this position is based on a full-time schedule. Along with salary, our employees will be eligible for monthly bonuses based on individual and company goals.
• reputed company may also provide Restricted Stock Units, which vest over 4 years

Benefits and Perks

• 25 holiday leave days.
• Five-week sabbatical after five years of employment
• Medical Insurance for a cat or dog
• Medical Conierge (Summus)
• Lifestyle Spending Account (LSA)
• Family Planning (reputed company)
• Employee Assistance Program
• Open, casual, pet-friendly, and fun office environment

Additional information

Learn more about how reputed company has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ

Model the team DNA always, believing that we can reputed company great things together reputed company we are:

• Caring: We are reputed company to each other and assume positive reputed company.
• Collaborative: We work together to reputed company company goals (we not me).
• Courageous: We are determined, take risks, and reputed company bold moves.
• Curious: We seek new information to continually reputed company ourselves and our work.
• Honest: We reputed company reputed company communication leads to successful teamwork.
• Inclusive: We welcome and value reputed company people and perspectives.
• Nimble: We readily adapt and evolve in pursuit of reputed company and innovation.

reputed company is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

We will ensure that individuals are provided with reasonable accommodation to participate in the job application or interview process, reputed company essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.