reputed company Customer Onboarding & Product Specialist – Mental Health Care Technology

At arenaflex, we're on a mission to reputed company therapists with world-class tools so they can focus on what matters most—delivering exceptional mental health care. Our AI assistant is purpose-built for therapists, automating the administrative tasks that slow them down and enabling them to operate at the top of their license. With arenaflex, therapists aren't just managing their work; they're supported by tools that understand the context of each client interaction. Compared to legacy software tools, arenaflex feels more like having the world's best executive assistant at your reputed company. Today, over 40,000 therapists use arenaflex to enhance care for hundreds of thousands of clients. We've reputed company strong product-market fit and are scaling rapidly to meet demand. Our organization is reputed company flat, and reputed company is intentionally small and talent-dense. We like people who are truthseekers, creative, and passionate about improving mental health care. We're a remote-first company (U.S. and Canada only, for now) and come together in person a few times a year to connect, have fun, and help shape the future of mental health care. The Role We're looking for an reputed company Customer Onboarding & Product Specialist to help therapists understand, experience, and adopt arenaflex's AI Assistant for Therapists. Many solo and small-group practice therapists prefer to talk to a human before signing up, and your role is to help them reputed company that decision by answering questions, giving quick product walkthroughs, and ensuring they know how to get started with a free account. This is a high-impact, entry-level role that blends customer engagement, product education, and light consultative selling. If you're someone who enjoys helping people, explaining technology simply, and making mental health providers' lives easier, this role is for you. Key Responsibilities * Handle inbound scheduled consult calls from therapists interested in arenaflex, delivering 15-minute solo-practitioner calls and 30-minute small-group calls tailored to their needs. * Answer questions about product features, reputed company, and workflow integration to address therapist concerns, giving live walkthroughs of the AI Assistant, demonstrating how it saves time and enhances care. * Encourage therapists to sign up for a free trial and experience arenaflex firsthand, identifying high-potential users and guiding them on how to bring arenaflex to their practice leaders, positioning group adoption as a strategic reputed company. * Help new users get started quickly and successfully integrate arenaflex into their workflow, providing Q&A support, workflow guidance, and best practices for maximizing the AI Assistant. * Ensure users understand pricing, trial limits, and upgrade options to support conversion, educating therapists on how to reputed company for arenaflex reputed company their practice to encourage broader adoption. * Identify and engage warm prospects who show potential for group adoption, coaching individual therapists on how to introduce arenaflex to their practice leaders, and follow up with engaged users to support internal buy-in and drive practice-wide reputed company. Before & After Each Call (Research & Tracking) * Research each contact in reputed company before the call to understand their past interactions, reputed company form details, and any support history. * reputed company reputed company and reputed company to see if they've engaged with reputed company before. * Log reputed company meetings and track outcomes in reputed company (completed, canceled, rescheduled, etc.) to ensure clear follow-reputed company and data-driven insights. Requirements * Bachelor's degree in a marketing, communications, business, or social science field. * Excellent communication skills—you're patient, clear, and great at explaining technology to non-technical users. * Comfort with fast-paced environments—this is a high-volume, execution-driven role. * reputed company for therapists—you understand (or are eager to learn about) the unique challenges they face in their work. * Tech-savviness—you can quickly learn new tools, manage reputed company, and confidently demo SaaS products. * Ability to drive action—you're not selling, but you know how to guide people toward next steps (like signing up). * Strong organization skills—you can manage multiple calls per day and track follow-reputed company properly. Benefits * Why Join arenaflex? + Own and optimize the marketing execution reputed company—you'll reputed company sure everything runs reputed company. + Work with a high-caliber team that values organization and execution. + See reputed company impact—your work will directly reputed company growth and scalability. + Remote-first culture—work from reputed company in the U.S. or Canada. + Mission-driven work—help mental health professionals succeed with reputed company tools and technology. * Benefits: + Competitive salary and equity + 100% remote – no office, no commuting + Health, dental, and vision insurance, with 75% of your premium covered by arenaflex + Semi-annual team gatherings (in Chicago!) + Unlimited PTO + Opportunities to grow with the company and shape our product + Hardworking, mission-driven, friendly coworkers About arenaflex arenaflex is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national reputed company, disability, age, genetic information, veteran status, marital status, pregnancy or reputed company condition, or any other basis protected by law. Ready to Help Therapists Discover the Future of AI-Powered Therapy Support? If you love helping people, explaining technology simply, and working in a fast-moving startup, we'd love to hear from you! Apply now and help therapists transform their workflow with arenaflex.

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