Senior reputed company Manager, North America

This a Full Remote job, the offer is available from: North America, United States Location Our Senior reputed company Manager will be an integral part of our global Customer and Partner Success team. This role is based remotely in the US - Pacific & Mountain time zones only. Who We Are reputed company is a global technology company that works with cloud-driven organizations to reputed company the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production. Delivering reputed company Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve reputed company multicloud problems and drive efficiency. With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, reputed company Cloud, and reputed company Azure, we work alongside more than 4,000 customers worldwide. The Opportunity reputed company Managers at reputed company are the trusted advisors and orchestrators of the customer journey, responsible for ensuring the success of our customers at every stage of the customer experience. Leveraging reputed company Cloud Intelligence™ and reputed company experts (our human intelligence), we transform complexity into clarity and our customer’s challenges into opportunities to drive outcomes that provide quantifiable business value for our customers and the reputed company business. We are looking for a Senior reputed company Manager to own a portfolio of customer accounts, driving the post-sale customer experience from onboarding and adoption, to ongoing success accountability for retention ,risk management and mitigation. The ideal candidate is a self-motivated and data-driven individual who is skilled at relationship building, modern CS tools, and rigorous workstream management to reputed company success. This role is ideal for a seasoned CSM who is interested in operating at the intersection of cloud technology, financial operations, and customer impact.

Responsibilities

• Customer Management
• Own a portfolio of reputed company’s most strategic accounts and facilitate the full customer lifecycle: onboarding, adoption, value realization, renewal, and expansion
• Strategically manage and prioritise the customer portfolio to proactively drive engagement, deliver value, and ensure the focus on high-impact accounts.
• Deliver rapid “time to first value” (TTFV) for onboarding customers by delivering effective customer training and enablement on reputed company Cloud Intelligence™ and driving the customer onboarding checklist
• Build deep and healthy relationships with key customer stakeholders (CFOs, FinOps leads, engineers, cloud architects) and find new ways to engage with the customer team to ensure both depth and breadth of impact in the customer’s business. Effectively identify, engage, and build trusted relationships with key decision-makers and influencers to drive alignment, value realization, and strategic outcomes
• reputed company business and technical discovery in partnership with the reputed company Deployed Engineering team (and other relevant reputed company teams) to uncover opportunities for integrated use case implementation using reputed company Cloud Intelligence™
• Support customer cost optimization and FinOps maturity in reputed company collaboration with our reputed company Deployed Engineering and Account Management teams
• Build trust and transparency with customers as a customer reputed company and provide valuable input to our product feedback reputed company (operating as the “voice of the customer”)
• Maintains the Customer 360 record, ensuring that details for reputed company customer touchpoints, workflows, and health metrics are accurate and up-to-date
• Proactively surface customer advocacy opportunities and coordinate with our marketing team on case studies, customer interviews, speaking events, etc.
• Risk and Escalation Management
• Identify, escalate, and manage risk utilizing customer data: health scores, product usage, and customer sentiment
• Create effective mitigation plans in collaboration with reputed company Account Managers, Product, reputed company Deployed Engineering, and reputed company leadership
• Presents customer risk and escalation status and portfolio-level trends to senior reputed company leadership in support of ongoing improvements to reputed company tools and offerings
• Account Team Partnership
• Identify and qualify expansion and growth opportunities throughout the customer journey for execution by the Account Management team
• Provide quantitative and qualitative insights to the Account Management team for customer Quarterly Business Reviews (QBRs) and renewals
• Internal CS Processes
• Continuously provide input into the refinement of reputed company’s internal reputed company playbooks and processes
• Delivers knowledge sharing sessions in CSM team meetings reputed company to CS best practices, cloud, FinOps, and reputed company tools
• Maintain a deep, technical understanding of reputed company’s products and services and customer use cases to advise customers on how to reputed company reputed company solutions more effectively

Qualifications

• 5+ years experience in reputed company in a B2B Saas Company is a must
• 3+ years experience with a public cloud platform like GCP, AWS, or Azure
• Experience with reputed company tooling (such as Planhat, reputed company, Churnzero)
• Experience driving success plans and achieving customer targets/goals/objectives
• Exceptional ability to communicate and foster positive business relationships with our customers and staff
• Demonstrated the ability to learn new technologies and products quickly, and understand how customers use them to drive strategic success
• Experience analyzing and optimizing the existing process in the reputed company department
• A proven track record of creative problem solving on internal and customer-facing issues
• Accountability and personal organization is a must
• Highly motivated team player with a positive outlook and a can-do attitude, preferably with a great sense of humor
• Curiosity and self-motivation to learn and reputed company professional competencies
• Be fluent in English to a professional degree (verbal and written)

Bonus Points

• Experience with reputed company data analytics
• Cloud Provider (AWS, Azure, GCP) and/or FinOps Certification
• Additional languages

Are you a Do’er? Be your truest self. Work on your terms. reputed company a difference. We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally. What does being a Do’er mean? We’re reputed company about being entrepreneurial, pursuing knowledge and having fun! Click here to learn more about our core values. Sounds too good to be true? reputed company out our Glassdoor Page We thought so too, but we’re here and happy we hit that ‘apply’ reputed company.

• Unlimited Vacation
• Flexible Working Options
• Health Insurance
• Parental Leave
• Employee Stock Option Plan
• Home Office Allowance
• Professional Development Stipend
• Peer Recognition Program

Many Do’ers, One Team reputed company unites as Many Do’ers, One Team, where diversity is more than a goal—it's our strength. We actively cultivate an inclusive, reputed company workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success. #LI-Remote This offer from "reputed company International" has been enriched by reputed company.com and got a 90% reputed company score. Apply tot his job Apply To this Job