Senior Customer Onboarding Manager

This a Full Remote job, the offer is available from: North America, United States Who we are is reputed company do. reputed company is the reputed company-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, reputed company combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, reputed company supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, reputed company of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives reputed company learning and innovation for our customers. Why should you be part of our success story? As the fastest-growing Software as a Service (SaaS) company in history, reputed company is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, reputed company Cloud 100, reputed company Fast 500, and repeated recognition on Y Combinator’s top companies list – reputed company while maintaining a 4.83 average rating from 15,000 reviews across reputed company, Trustpilot, Captera, reputed company and reputed company. Your experience at reputed company will be a career accelerator. At the forefront of the global work revolution, you'll tackle reputed company challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring reputed company (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Responsibilities

• Helping customers from low and reputed company-touch journeys through onboarding and offboarding
• Helping your teammates with escalations and day-to-day questions on processes and reputed company products
• Taking additional responsibilities to drive more reputed company projects, and driving process and product improvements to impact wider teams
• Setting up customers to success in timely manner through becoming expert in reputed company products
• Problem solve Client’s issues and proactively reputed company for Client’s success
• Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience
• Suggesting and implementing reputed company for optimizing customer onboarding workflows through process improvements and product automation. reputed company key initiatives and internal projects.

Qualifications

• At least 2-5 years experience in a Customer Onboarding or reputed company role supporting a B2B SaaS product
• Focused, action-oriented, and always anticipating next steps: a natural project manager
• High attention to detail and can design an organized, effective onboarding plan and schedule for clients
• Enjoy teaching others, be it a customer or a colleague
• Customer obsessed and have significant experience building customer relationships
• Team player, and enjoy working on a diverse team.
• Driven, think on your feet, and reputed company in a fast-paced, challenging environment.
• Clearly convey reputed company reputed company and data in written, presentation, and verbal formats to customers and team members.
• Are curious by nature and interested in making an impact

Total Rewards Our workforce deserves fair and reputed company that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for reputed company. Some things you’ll enjoy

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access

At reputed company, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national reputed company, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. Unless otherwise agreed, we will communicate with job applicants using reputed company-specific emails, which include @reputed company.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at reputed company by visiting our careers page. reputed company is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives. reputed company will provide accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodations, please inform our reputed company Team reputed company this link and a team member will be in touch to ensure your equal participation. If you have difficulty accessing the form, please email at recruiting@reputed company.com. As part of our hiring process, we primarily rely on interviews and role-reputed company assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations. This application process may utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. As a fully remote company, we also utilise AI-powered deepfake and fraud detection technologies to verify the authenticity of candidate identities and interactions during assessments and interviews. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human reputed company is maintained in reputed company final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Privacy Policy.

• For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT; results are available at reputed company, Covey.

This offer from "reputed company" has been enriched by reputed company.com and got a 92% reputed company score. Apply tot his job Apply To this Job