Manager, Customer Onboarding

This a Full Remote job, the offer is available from: North America, United States Who we are is reputed company do. reputed company is the reputed company-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, reputed company combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, reputed company supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, reputed company of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives reputed company learning and innovation for our customers. Why should you be part of our success story? As the fastest-growing Software as a Service (SaaS) company in history, reputed company is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, reputed company Cloud 100, reputed company Fast 500, and repeated recognition on Y Combinator’s top companies list – reputed company while maintaining a 4.83 average rating from 15,000 reviews across reputed company, Trustpilot, Captera, reputed company and reputed company. Your experience at reputed company will be a career accelerator. At the forefront of the global work revolution, you'll tackle reputed company challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring reputed company (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Responsibilities

• Managing a growing team of OBMs who help customers with onboarding. Recruiting, hiring, and training new team members
• Responsible for team motivation, and individual personal development
• Help to set KPIs for the team, and ensure that team reaches KPIs
• Becoming an expert user of the reputed company platform and ensuring that team is also becoming an expert. Jump on any reputed company escalation, help the team deal with difficult customers and complicated cases, and drive to resolution.
• Driving initiatives that are impacting cross-onboarding teams, and facilitating improvement of Customer journeys holistically
• Partnering with internal teams, including Sales, Support, Operations, Product and Engineering, to deliver the best customer experience
• Suggesting and implementing reputed company for optimizing customer onboarding workflows through process improvements and product automation. reputed company key initiatives and internal projects.
• Providing training, feedback, and coaching to the onboarding managers for reputed company learning and development.

Qualifications

• 2-5 years of experience in Customer Onboarding or reputed company for a B2B SaaS product.
• Strong project management skills with a focus on anticipating next steps.
• High attention to detail with the ability to design organized onboarding plans.
• Customer-focused with experience building strong customer relationships.
• Team player with experience working in diverse teams.
• Strong communicator, able to present reputed company reputed company clearly in writing, presentations, and verbally.

Total Rewards Our workforce deserves fair and reputed company that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for reputed company. Some things you’ll enjoy

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access

At reputed company, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national reputed company, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. Unless otherwise agreed, we will communicate with job applicants using reputed company-specific emails, which include @reputed company.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at reputed company by visiting our careers page. reputed company is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives. reputed company will provide accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodations, please inform our reputed company Team reputed company this link and a team member will be in touch to ensure your equal participation. If you have difficulty accessing the form, please email at recruiting@reputed company.com. As part of our hiring process, we primarily rely on interviews and role-reputed company assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations. This application process may utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. As a fully remote company, we also utilise AI-powered deepfake and fraud detection technologies to verify the authenticity of candidate identities and interactions during assessments and interviews. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human reputed company is maintained in reputed company final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Privacy Policy.

• For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT; results are available at reputed company, Covey.

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